Narrative:

On climb up to cruise altitude; rudder system 1-2 inoperative EICAS message appeared. We ran the rudder system 1-2 inoperative QRH and rudder system 1 came back online; rudder system 2 did not. We notified dispatch via radio. [The dispatcher] could not get a hold of maintenance control; they tried a second time. We tried to relay the problem to our dispatcher; however at that point they had a difficult time hearing us. The [maintenance controller] who answered said he was 'busy' and told [dispatch] to tell us to air return. We confirmed with [our dispatcher] 3 times via ACARS if they really wanted us to return. At this point; they confirmed it and we were only 30 minutes away from the destination airport. We checked to see if we had enough fuel to return. We landed without incident; swapped aircraft and headed back out towards destination.

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Original NASA ASRS Text

Title: EMB145 First Officer experiences a RUDDER SYS 1-2 INOP EICAS message during climb. QRH procedures are accomplished but only Rudder System 1 is returned to normal operation. Maintenance indicates that the crew should return to the departure airport; which is accomplished; although at the time they are closer to their destination.

Narrative: On climb up to cruise altitude; RUDDER SYS 1-2 INOP EICAS message appeared. We ran the RUDDER SYS 1-2 INOP QRH and Rudder System 1 came back online; Rudder System 2 did not. We notified Dispatch via radio. [The Dispatcher] could not get a hold of Maintenance Control; they tried a second time. We tried to relay the problem to our Dispatcher; however at that point they had a difficult time hearing us. The [Maintenance Controller] who answered said he was 'busy' and told [Dispatch] to tell us to air return. We confirmed with [our Dispatcher] 3 times via ACARS if they really wanted us to return. At this point; they confirmed it and we were only 30 minutes away from the destination airport. We checked to see if we had enough fuel to return. We landed without incident; swapped aircraft and headed back out towards destination.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.