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A dispatcher related concern regarding routine and frequent computer related outages primarily related to communications with the flights for which he is responsible.
| Attributes | |
| ACN | 1037080 |
| Time | |
| Date | 201209 |
| Local Time Of Day | 1801-2400 |
| Aircraft 1 | |
| Make Model Name | No Aircraft |
| Component | |
| Aircraft Component | Air/Ground Communication |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Aircraft Equipment Problem Critical Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
It is almost a daily thing. We lose computers. Today we lost communications; plotting; and ACARS all at the same time (losing all three is a daily event). Today I was talking to a flight that couldn't get landing data and was asking for my help. Today's malfunction came in the middle of this conversation. We were told by the company to exit all computer related systems while it worked on computers until further notice. Earlier today; in an unrelated event; I received an ACARS message that I should have gotten hours earlier. In this case; I got a message about a takeoff delay. I received it after the aircraft was already in the gate at its destination. Not being able to talk to a plane in mid conversation while the system is down is kinda big. They are expecting me [to be available] on this one means of communication.
Original NASA ASRS Text
Title: A Dispatcher related concern regarding routine and frequent computer related outages primarily related to communications with the flights for which he is responsible.
Narrative: It is almost a daily thing. We lose computers. Today we lost communications; plotting; and ACARS all at the same time (losing all three is a daily event). Today I was talking to a flight that couldn't get landing data and was asking for my help. Today's malfunction came in the middle of this conversation. We were told by the company to exit all computer related systems while IT worked on computers until further notice. Earlier today; in an unrelated event; I received an ACARS message that I should have gotten hours earlier. In this case; I got a message about a takeoff delay. I received it after the aircraft was already in the gate at its destination. Not being able to talk to a plane in mid conversation while the system is down is kinda big. They are expecting me [to be available] on this one means of communication.
Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.