TRACON controller voiced concern regarding the actions taken by the tower controller in charge when ...

Narrative:

A throp was east bound at 5;500 ft VFR 20 southwest; called approach for radar flight following and priority handling into our airport due to low/intermittent oil pressure. Radar controller on duty provided expedited service to the airport. I passed all pertinent info to local control and suggested they roll the fire trucks. The controller on local failed to follow proper procedure and sounded the emergency siren; but never picked up the crash phone to pass the emergency information to the fire department. The response vehicles had to come up on ground frequency and ask for information. This controller has a history of not following procedure and providing poor/ineffective service. Numerous controllers have complained about this controller and management is either scared to do anything about his\her or just not interested in fixing the problem. This controller is controller in charge qualified. This controller can't even follow proper procedures for emergencies. This is a severe safety issue and something needs to be done.

Original NASA ASRS Text

Title: TRACON Controller voiced concern regarding the actions taken by the Tower CIC when emergency information was relayed to the Tower. The reporter questioned the CIC's capability.

Narrative: A Throp was east bound at 5;500 FT VFR 20 southwest; called Approach for RADAR flight following and priority handling into our airport due to low/intermittent oil pressure. RADAR Controller on duty provided expedited service to the airport. I passed all pertinent info to Local Control and suggested they roll the fire trucks. The Controller on Local failed to follow proper procedure and sounded the emergency siren; but never picked up the crash phone to pass the emergency information to the Fire Department. The response vehicles had to come up on Ground frequency and ask for information. This Controller has a history of not following procedure and providing poor/ineffective service. Numerous controllers have complained about this Controller and Management is either scared to do anything about his\her or just not interested in fixing the problem. This Controller is CIC qualified. This Controller can't even follow proper procedures for emergencies. This is a severe safety issue and something needs to be done.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1038923
Time
Date	201209
Local Time Of Day	1201-1800
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	Amateur/Home Built/Experimental
Operating Under FAR Part	Part 91
Flight Phase	Cruise
Route In Use	None
Flight Plan	VFR
Person 1
Function	Approach Departure
Events
Anomaly	ATC Issue All Types Aircraft Equipment Problem Critical Deviation - Procedural Published Material / Policy

TRACON controller voiced concern regarding the actions taken by the tower controller in charge when emergency information was relayed to the tower. The reporter questioned the controller in charge's capability.