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ZOA controller described a failed automated hand off attempt to nct rno sector; noting this problem is experienced on a frequent basis and needs to be resolved.
| Attributes | |
| ACN | 1043654 |
| Time | |
| Date | 201210 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZOA.ARTCC |
| State Reference | CA |
| Aircraft 1 | |
| Make Model Name | B737-300 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Enroute |
| Qualification | Air Traffic Control Developmental |
| Events | |
| Anomaly | ATC Issue All Types Airspace Violation All Types |
Narrative:
A B737 landing rno; I attempted to hand off the aircraft 10 miles west of swr. The handoff began to flash then flashed fail in the data block. I took the hand off back then forced the information to nct rno; using the RF function; and then re-attempted the hand off. The aircraft then failed again; so I re-adjusted the route and then forced the information again then restarted the hand off. The aircraft began to flash and I proceeded with my scan. The hand off did not complete in time nor did it auto flash when on the boundary; so the controller at nct rno called and asked for us to flash the B737 and said radar contact. Once in their airspace I was able to flash the data block and nct was able to take control of the data block. Hands off to nct whether at rno or paradise/kirkwood fail quite often; most of the time we are able to force the information then able to successfully hand off the aircraft. There are times when no matter what we do; re-routes; assigning hard altitudes or repeatedly resending the information the hands off will not work. We shouldn't have to trick the system into working properly. I attempted to do the correct thing and it did not work; which should've been caught but the aircraft also never auto flashed. To my understanding the system should have at least auto flashed or allowed me to hand off the aircraft properly when I attempted the first few times.
Original NASA ASRS Text
Title: ZOA Controller described a failed automated hand off attempt to NCT RNO Sector; noting this problem is experienced on a frequent basis and needs to be resolved.
Narrative: A B737 landing RNO; I attempted to hand off the aircraft 10 miles west of SWR. The handoff began to flash then flashed FAIL in the Data Block. I took the hand off back then forced the information to NCT RNO; using the RF function; and then re-attempted the hand off. The aircraft then failed again; so I re-adjusted the route and then forced the information again then restarted the hand off. The aircraft began to flash and I proceeded with my scan. The hand off did not complete in time nor did it auto flash when on the boundary; so the Controller at NCT RNO called and asked for us to flash the B737 and said RADAR contact. Once in their airspace I was able to flash the Data Block and NCT was able to take control of the Data Block. Hands off to NCT whether at RNO or Paradise/Kirkwood fail quite often; most of the time we are able to force the information then able to successfully hand off the aircraft. There are times when no matter what we do; re-routes; assigning hard altitudes or repeatedly resending the information the hands off will not work. We shouldn't have to trick the system into working properly. I attempted to do the correct thing and it did not work; which should've been caught but the aircraft also never auto flashed. To my understanding the system should have at least auto flashed or allowed me to hand off the aircraft properly when I attempted the first few times.
Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.