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The reporter; a dispatcher; was unable to complete the associated diversion notifications in a timely fashion when one of his flights; a crj-700 diverted to an airport in close proximity due to an uncorrectable fuel imbalance.
| Attributes | |
| ACN | 1077689 |
| Time | |
| Date | 201303 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | Regional Jet 700 ER/LR (CRJ700) |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Climb |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Fuel Distribution System |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Aircraft Equipment Problem Critical Deviation - Procedural Published Material / Policy Inflight Event / Encounter Fuel Issue |
Narrative:
The captain of one of my flights sent maintenance control a message advising of a fuel crossflow pump caution message and the fuel imbalance was then 600 pounds. I also replied because I knew it was within limitations per the aom. An hour and 10 minutes later the captain sent an ACARS message stating he was diverting to ZZZ because he was unable to control fuel imbalance. I acknowledged the message and asked for his diversion ETA. I got the flight diverted in the computer and informed advised the diversion station. After I had done all that I noticed that flight had just landed that is why I did not amend the release to show the diversion airport as the destination because it was on the record and I did not send weather; notams or do a fuel calculation because he had already landed.afterwards I realized that even if he has landed I still have to send an amendment to the release and do a fuel calculation and send weather and notams.
Original NASA ASRS Text
Title: The reporter; a Dispatcher; was unable to complete the associated diversion notifications in a timely fashion when one of his flights; a CRJ-700 diverted to an airport in close proximity due to an uncorrectable fuel imbalance.
Narrative: The Captain of one of my flights sent Maintenance Control a message advising of a fuel crossflow pump caution message and the fuel imbalance was then 600 pounds. I also replied because I knew it was within limitations per the AOM. An hour and 10 minutes later the Captain sent an ACARS message stating he was diverting to ZZZ because he was unable to control fuel imbalance. I acknowledged the message and asked for his diversion ETA. I got the flight diverted in the computer and informed advised the diversion station. After I had done all that I noticed that flight had just landed that is why I did not amend the release to show the diversion airport as the destination because it was on the record and I did not send weather; NOTAMs or do a fuel calculation because he had already landed.Afterwards I realized that even if he has landed I still have to send an amendment to the release and do a fuel calculation and send weather and NOTAMs.
Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.