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ZID controller described an unsafe situation when failing to receive a helpful response from an adjacent facility regarding an immediate request for an altitude change due to turbulence.
| Attributes | |
| ACN | 1084277 |
| Time | |
| Date | 201304 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZID.ARTCC |
| State Reference | IN |
| Aircraft 1 | |
| Make Model Name | EMB ERJ 135 ER/LR |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Aircraft 2 | |
| Make Model Name | Regional Jet 200 ER/LR (CRJ200) |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Enroute |
| Qualification | Air Traffic Control Fully Certified |
| Events | |
| Anomaly | ATC Issue All Types |
Narrative:
Aircraft X and Y both experienced moderate turbulence and were requesting lower. I called G57 and gave them the information and make my point-out and request for control. The G57 controller told me that he will have to call me back. You've got be kidding me; this was severe and people are getting hurt while I was waiting for coordination. Recommendation; fix this known problem before something tragic happens.
Original NASA ASRS Text
Title: ZID Controller described an unsafe situation when failing to receive a helpful response from an adjacent facility regarding an immediate request for an altitude change due to turbulence.
Narrative: Aircraft X and Y both experienced moderate turbulence and were requesting lower. I called G57 and gave them the information and make my point-out and request for control. The G57 Controller told me that he will have to call me back. You've got be kidding me; this was severe and people are getting hurt while I was waiting for coordination. Recommendation; fix this known problem before something tragic happens.
Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.