Narrative:

Early afternoon 201309; avionic's maintenance controller X notified me that an incorrect part number (P/north) XXX-913 [audio control panel] was installed on a ce-560XL; aircraft X. After verification that this was correct; I notified the maintenance director. We noted the aircraft was in flight and we then cancelled all future flights until this could be corrected. I ordered and set up maintenance to have the correct P/north XXX-915 installed. I then verified this with the ce-560XL illustrated parts catalog (ipc) 23-50-00; figure 01; revision 27; P/north XXX-913 mod D and G for the south/north range for our ce-560XL aircraft with no ipc 'notes' that should be installed on aircraft X. Per avionics maintenance controller X; this is incorrect because all of our aircraft have a honeywell HF systems installed. Ipc item 2; P/north XXX-915 mods D and G; [with] note 2; is acceptable for aircraft with honeywell HF systems. But the ipc shows the ['effective'] south/north range for [P/north XXX-915] is beyond aircraft X's line south/north range. The ipc is not accurate. This was caught because there was a mismatch report that showed twelve days earlier; that P/north XXX-915 was removed and P/north XXX-913 was installed. [Recommend]1) the aircraft manufacturer's ce-560XL illustrated parts catalog (ipc) is not accurate for P/north XXX-913 and P/north XXX-915 [audio control panel] and should be corrected. 2. Our maintenance computer software also lacks in areas; the information that shows installed components is not always accurate; for this particular issue it shows a XXX-915 with two different south/ns installed into the #1 position.

Related reports:

Google
 

Original NASA ASRS Text

Title: An Aircraft Maintenance Technician (AMT) describes the lack of information in their Maintenance Computer software program and the confusion from conflicting information in the Illustrated Parts Catalog (IPC) that led to an incorrect Audio Control Panel being installed in a company CE-560XL aircraft.

Narrative: Early afternoon 201309; Avionic's Maintenance Controller X notified me that an incorrect Part Number (P/N) XXX-913 [Audio Control Panel] was installed on a CE-560XL; Aircraft X. After verification that this was correct; I notified the Maintenance Director. We noted the aircraft was in flight and we then cancelled all future flights until this could be corrected. I ordered and set up Maintenance to have the Correct P/N XXX-915 installed. I then verified this with the CE-560XL Illustrated Parts Catalog (IPC) 23-50-00; Figure 01; Revision 27; P/N XXX-913 Mod D and G for the S/N range for our CE-560XL aircraft with no IPC 'notes' that should be installed on Aircraft X. Per Avionics Maintenance Controller X; this is incorrect because all of our aircraft have a Honeywell HF Systems installed. IPC Item 2; P/N XXX-915 Mods D and G; [with] Note 2; is acceptable for aircraft with Honeywell HF Systems. But the IPC shows the ['Effective'] S/N Range for [P/N XXX-915] is beyond Aircraft X's Line S/N range. The IPC is not accurate. This was caught because there was a mismatch report that showed twelve days earlier; that P/N XXX-915 was removed and P/N XXX-913 was installed. [Recommend]1) The Aircraft Manufacturer's CE-560XL Illustrated Parts Catalog (IPC) is not accurate for P/N XXX-913 and P/N XXX-915 [Audio Control Panel] and should be corrected. 2. Our Maintenance Computer software also lacks in areas; the information that shows installed components is not always accurate; for this particular issue it shows a XXX-915 with two different S/Ns installed into the #1 position.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.