A flight attendant reports the red quarter-turn latches used to retain first class galley service ca...

Attributes
ACN	1119825
Time
Date	201309
Place
Locale Reference	ZZZZ.Airport
State Reference	FO
Aircraft 1
Make Model Name	B777-200
Operating Under FAR Part	Part 121
Flight Phase	Takeoff
Flight Plan	IFR
Component
Aircraft Component	Galley Furnishing
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown

Narrative:

The red quarter-turns [latch brackets] used to secure the [service] carts in place are too short on the B777D to also secure the doors. On this flight; all carts were latched closed. On takeoff; I watched as the aft-facing carts in first class (F/C) galley rocked back and forth; causing the latch to move upward. I could not get to it before the door unlatched itself. The door swung open and five racks of glasses and coffee mugs fell out and smashed to pieces on the galley floor! The quarter-turns just barely reach the top of the cart door; but with movement; they are ineffective at preventing the door from opening. They need to be replaced with the longer ones found on other versions of the B777.

Original NASA ASRS Text

Title: A Flight Attendant reports the Red Quarter-Turn latches used to retain First Class galley service carts were too short to secure the cart doors during takeoff. Five racks of glasses and coffee mugs that fell out were smashed to pieces on galley floor on a B777-200 aircraft.

Narrative: The Red Quarter-Turns [latch brackets] used to secure the [Service] carts in place are too short on the B777D to also secure the doors. On this flight; all carts were latched closed. On takeoff; I watched as the aft-facing carts in First Class (F/C) Galley rocked back and forth; causing the latch to move upward. I could not get to it before the door unlatched itself. The door swung open and five racks of glasses and coffee mugs fell out and smashed to pieces on the Galley floor! The Quarter-Turns just barely reach the top of the cart door; but with movement; they are ineffective at preventing the door from opening. They need to be replaced with the longer ones found on other versions of the B777.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A flight attendant reports the red quarter-turn latches used to retain first class galley service carts were too short to secure the cart doors during takeoff. Five racks of glasses and coffee mugs that fell out were smashed to pieces on galley floor on a B777-200 aircraft.