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Two flight attendants report how agents began to board passengers before the flight crew had arrived. They were surprised to discover that neither pilots or flight attendants were on board.
| Attributes | |
| ACN | 1122661 |
| Time | |
| Date | 201310 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | MD-82 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Person 2 | |
| Function | Flight Attendant (On Duty) |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown Ground Event / Encounter Other / Unknown |
Narrative:
[When we] arrived at the gate the agents asked who we were; so we stated the working crew. The pilots were with us. The agents looked surprised about this. Unknown to us; they had already started boarding the aircraft. One agent ran down the jetbridge to stop boarding. We stated that all passengers needed to deplane so we could do our emergency equipment checks; etc. The passengers deplaned aircraft and the agent stated that a bag was still on board. We asked that the bag be removed by the agent before we board ourselves. She needed to find the owner of the bag. After the passengers reboarded and the bins closed; the agent was ready to close the aircraft door. The first flight attendant stated no because we had maintenance on board. The agent did not seem to be aware of this issue.
Original NASA ASRS Text
Title: Two flight attendants report how agents began to board passengers before the flight crew had arrived. They were surprised to discover that neither pilots or flight attendants were on board.
Narrative: [When we] arrived at the gate the agents asked who we were; so we stated the working crew. The pilots were with us. The agents looked surprised about this. Unknown to us; they had already started boarding the aircraft. One Agent ran down the jetbridge to stop boarding. We stated that all passengers needed to deplane so we could do our emergency equipment checks; etc. The passengers deplaned aircraft and the Agent stated that a bag was still on board. We asked that the bag be removed by the Agent before we board ourselves. She needed to find the owner of the bag. After the passengers reboarded and the bins closed; the agent was ready to close the aircraft door. The first Flight Attendant stated no because we had Maintenance on board. The Agent did not seem to be aware of this issue.
Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.