Narrative:

While in cruise at FL390; center advised 'caution; wake turbulence from an airbus 380 super crossing from left to right; at FL400'. After establishing visual contact with the traffic; I requested a temporary lower altitude until passing behind the traffic. We were advised that was not available due to additional traffic at FL380. Within a minute; we encountered wake turbulence from the A380. Our plane rolled left; pitched down and the autopilot disconnected. After manually stabilizing the aircraft; the altimeter was observed to be 250 ft below assigned altitude. After climbing back to FL390 and re-engaging the autopilot; center asked us to verify our altitude. We did so; which was then level at FL390. I believe an earlier traffic-alert from memphis center would have provided us with sufficient time to have asked for a turn off-course; thereby enabling us to avoid the wake turbulence.

Google
 

Original NASA ASRS Text

Title: IA-1125 flight crew reported a wake vortex encounter at FL390 with an A380 that passed in front of them. The resulting turbulence caused a 250 FT loss of altitude.

Narrative: While in cruise at FL390; Center advised 'Caution; wake turbulence from an Airbus 380 Super crossing from left to right; at FL400'. After establishing visual contact with the traffic; I requested a temporary lower altitude until passing behind the traffic. We were advised that was not available due to additional traffic at FL380. Within a minute; we encountered wake turbulence from the A380. Our plane rolled left; pitched down and the autopilot disconnected. After manually stabilizing the aircraft; the altimeter was observed to be 250 FT below assigned altitude. After climbing back to FL390 and re-engaging the autopilot; Center asked us to verify our altitude. We did so; which was then level at FL390. I believe an earlier traffic-alert from Memphis Center would have provided us with sufficient time to have asked for a turn off-course; thereby enabling us to avoid the wake turbulence.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.