Narrative:

During pre-boarding; I noticed that the cabin crew oxygen mask compartment above the forward jumpseat was sealed shut with a security seal; and as a result would not deploy with the rest of the oxygen masks in a decompression. I called the aft flight attendant in the aft galley and asked her if her crew oxygen compartment was sealed as well (it was). I brought the issue to the attention of the captain and told him about my concerns and that I did not believe the seals should be there. After a brief discussion; he said he would make a call and let me know. A few minutes later; the captain told me that he spoke to dispatch and they told him to tell me to look in my [flight attendant] manual; that a list of approved locations for security seals would be in there. I told him I didn't think such a list was in the flight attendant binder and asked him if dispatch mentioned where in my binder it might be. He just repeated his prior statement of 'look in your manual'.I did as instructed; but after several minutes of searching was unable to locate the list that the captain had mentioned. It was clear that I was not going to get an answer from the captain on this issue and that I was 'chasing my own tail' looking in the manual (for something that's not in there) so I called the (city) inflight office and spoke with a supervisor. I explained the situation; however he did not know the answer; but said that he would call maintenance and call me back as soon as possible. I told the captain that I was unable to locate the list in my manual and I had called inflight and told him what the supervisor was doing. The captain then proceeded to 'chew me out' saying that any call to maintenance had to go through him first and that I should not have done it the way I did it. I explained to him that I had in fact brought the issue to his attention first and that he essentially blew me off by telling me to find the answer myself. He kept telling me in an accusatory tone that I should not have called maintenance without speaking to him first; I repeatedly told him that I did not call them; I only called my supervisor for an answer because I wasn't getting one from him. The conversation was going nowhere; he was just accusing me; and I felt the need to defend myself; so I just stated one last time '(city) inflight is calling maintenance' and left the flight deck. A short time later; the inflight supervisor called me back and told me that after speaking with maintenance he determined that the crew oxygen compartments should not be sealed. With the supervisor on the phone; I relayed that information to the captain. The captain then asked to speak with my supervisor; so I handed him the phone. They spoke briefly; and then he hung up. The captain then told me that the seals should not be there. I asked him; 'is maintenance going to come out and remove them; or should I remove them?' he told me to remove the seals; so I did and brought the seals back to him. He then told me that the 'list' he was referring to was not in my flight attendant manual; and again chastised me for 'not consulting him before calling maintenance'. At that point; I just wanted to be done with the situation; I was tired of his accusations; so I just said 'ok' and left. Several minutes after we closed the [main] entry door; the captain called back and told me to re-open the forward entry door. Maintenance came onboard to write something in the logbook. As a result of this situation the flight was delayed by 16-minutes. Maintenance needs to pay very close attention to where they are putting those security seals; they must follow all procedures; and also use some common sense and good judgment when performing tasks. If anyone should have a clear understanding of why those compartments should not be sealed shut; it would be a mechanic. Also pilots in general; and this pilot specifically; need to trust and listen to the concerns of their flight attendants. Crewmember's safety related concerns should never be blown off like mine were; no matter how busy you might be.

Related reports:

Google
 

Original NASA ASRS Text

Title: A Flight Attendant reports having conflict with a Captain over the cabin crew oxygen mask compartments at the forward and aft flight attendant jumpseat positions on their large transport aircraft having been taped over with security seals.

Narrative: During pre-boarding; I noticed that the cabin crew oxygen mask compartment above the forward jumpseat was sealed shut with a security seal; and as a result would not deploy with the rest of the oxygen masks in a decompression. I called the Aft Flight Attendant in the aft galley and asked her if her crew oxygen compartment was sealed as well (it was). I brought the issue to the attention of the Captain and told him about my concerns and that I did not believe the seals should be there. After a brief discussion; he said he would make a call and let me know. A few minutes later; the Captain told me that he spoke to Dispatch and they told him to tell me to look in my [Flight Attendant] Manual; that a list of approved locations for security seals would be in there. I told him I didn't think such a list was in the Flight Attendant Binder and asked him if Dispatch mentioned where in my binder it might be. He just repeated his prior statement of 'look in your Manual'.I did as instructed; but after several minutes of searching was unable to locate the list that the Captain had mentioned. It was clear that I was not going to get an answer from the Captain on this issue and that I was 'chasing my own tail' looking in the Manual (for something that's not in there) so I called the (city) Inflight Office and spoke with a Supervisor. I explained the situation; however he did not know the answer; but said that he would call Maintenance and call me back ASAP. I told the Captain that I was unable to locate the list in my Manual and I had called Inflight and told him what the Supervisor was doing. The Captain then proceeded to 'chew me out' saying that any call to Maintenance had to go through him first and that I should not have done it the way I did it. I explained to him that I had in fact brought the issue to his attention first and that he essentially blew me off by telling me to find the answer myself. He kept telling me in an accusatory tone that I should not have called Maintenance without speaking to him first; I repeatedly told him that I did not call them; I only called my Supervisor for an answer because I wasn't getting one from him. The conversation was going nowhere; he was just accusing me; and I felt the need to defend myself; so I just stated one last time '(city) Inflight is calling Maintenance' and left the flight deck. A short time later; the Inflight Supervisor called me back and told me that after speaking with Maintenance he determined that the crew oxygen compartments should NOT be sealed. With the Supervisor on the phone; I relayed that information to the Captain. The Captain then asked to speak with my Supervisor; so I handed him the phone. They spoke briefly; and then he hung up. The Captain then told me that the seals should not be there. I asked him; 'Is Maintenance going to come out and remove them; or should I remove them?' He told me to remove the seals; so I did and brought the seals back to him. He then told me that the 'list' he was referring to was not in my Flight Attendant Manual; and again chastised me for 'not consulting him before calling Maintenance'. At that point; I just wanted to be done with the situation; I was tired of his accusations; so I just said 'ok' and left. Several minutes after we closed the [main] entry door; the Captain called back and told me to re-open the forward entry door. Maintenance came onboard to write something in the logbook. As a result of this situation the flight was delayed by 16-minutes. Maintenance needs to pay very close attention to where they are putting those security seals; they must follow all procedures; and also use some common sense and good judgment when performing tasks. If anyone should have a clear understanding of why those compartments should not be sealed shut; it would be a mechanic. Also pilots in general; and this pilot specifically; need to trust and listen to the concerns of their flight attendants. Crewmember's safety related concerns should NEVER be blown off like mine were; no matter how busy you might be.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.