Aircraft dispatcher describes a rejected takeoff caused by an ACARS message voiding the weight and b...

Narrative:

Flight was sent the following message shortly after they powered up and started their takeoff roll. Causing an aborted takeoff. Passengers heard and felt the engines go to takeoff power and then having the power pulled back. Radio closeout deleted for flight XXXX your flight has received the ACARS message below due to a payload change requiring a new closeout or a return to gate. For questions contact central load planning agent assigned to flight. Your final west/B has been deleted and is in the process of being updated. Do not take off until you obtain a new final west/B. Plz acknowledge. End. ACARS messages going to aircraft during critical phases of flight that cause major distractions. Restrict these messages. It was sent 13 minutes after flight blocked out.

Original NASA ASRS Text

Title: Aircraft Dispatcher describes a rejected takeoff caused by an ACARS message voiding the weight and balance closeout and received as the thrust levers are being advanced for takeoff.

Narrative: Flight was sent the following message shortly after they powered up and started their takeoff roll. Causing an aborted takeoff. Passengers heard and felt the engines go to takeoff power and then having the power pulled back. RADIO CLOSEOUT DELETED FOR FLIGHT XXXX YOUR FLIGHT HAS RECEIVED THE ACARS MESSAGE BELOW DUE TO A PAYLOAD CHANGE REQUIRING A NEW CLOSEOUT OR A RETURN TO GATE. FOR QUESTIONS CONTACT CENTRAL LOAD PLANNING AGENT ASSIGNED TO FLIGHT. YOUR FINAL W/B HAS BEEN DELETED AND IS IN THE PROCESS OF BEING UPDATED. DO NOT TAKE OFF UNTIL YOU OBTAIN A NEW FINAL W/B. PLZ ACKNOWLEDGE. END. ACARS messages going to aircraft during critical phases of flight that cause major distractions. Restrict these messages. It was sent 13 minutes after flight blocked out.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1172598
Time
Date	201405
Local Time Of Day	0601-1200
Place
Locale Reference	LGAV.Airport
State Reference	FO
Aircraft 1
Make Model Name	Large Transport
Operating Under FAR Part	Part 121
Flight Phase	Takeoff
Flight Plan	IFR
Person 1
Function	Dispatcher
Qualification	Dispatch Dispatcher
Events
Anomaly	Deviation - Procedural Published Material / Policy Deviation - Procedural Weight And Balance

Aircraft dispatcher describes a rejected takeoff caused by an ACARS message voiding the weight and balance closeout and received as the thrust levers are being advanced for takeoff.