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When an it technician remotely accessed the computer of an air carrier ddspatcher it disrupted his tasks and could have led to a flight following anomaly.
| Attributes | |
| ACN | 1207460 |
| Time | |
| Date | 201410 |
| Aircraft 1 | |
| Make Model Name | No Aircraft |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | No Specific Anomaly Occurred All Types |
Narrative:
An it worker remotely logged on to my computer and began moving things around and interrupting my work. I did not receive a phone call regarding this and I was working on releases and looking at updated forecasts at the time. The it worker was moving windows and opening programs while I was working; this could have resulted in a loss of operational control and/or a flight being released/amended in error.the it worker accessed the dispatch computer without warning or permission and removed computer control from the dispatcher.it must contact the dispatcher before considering a remote log in. It must verify if it is acceptable and operationally responsible to perform it work at that time.
Original NASA ASRS Text
Title: When an IT technician remotely accessed the computer of an air carrier dDspatcher it disrupted his tasks and could have led to a flight following anomaly.
Narrative: An IT worker remotely logged on to my computer and began moving things around and interrupting my work. I did not receive a phone call regarding this and I was working on releases and looking at updated forecasts at the time. The IT worker was moving windows and opening programs while I was working; this could have resulted in a loss of operational control and/or a flight being released/amended in error.The IT worker accessed the dispatch computer without warning or permission and removed computer control from the dispatcher.IT must contact the dispatcher before considering a remote log in. IT must verify if it is acceptable and operationally responsible to perform IT work at that time.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.