A manager is informed that a captain and an FAA asi would not allow the flaps to be deiced with them...

Narrative:

I revived a call from ZZZ indicating a captain and an FAA asi would not allow the flaps to be deiced with them in the extended position. Both cited the amm as not allowing this. Embraer (manufacture) was contacted immediately. A verbal discussion yielded limited results. After a discussion with the flight deck and asi; the flaps were dropped to remove the contamination. The flight continued safely.

Original NASA ASRS Text

Title: A manager is informed that a Captain and an FAA ASI would not allow the flaps to be deiced with them in the extended position; with both citing the Airplane Maintenance Manual as not allowing this.

Narrative: I revived a call from ZZZ indicating a Captain and an FAA ASI would not allow the flaps to be deiced with them in the extended position. Both cited the AMM as not allowing this. Embraer (manufacture) was contacted immediately. A verbal discussion yielded limited results. After a discussion with the Flight Deck and ASI; the flaps were dropped to remove the contamination. The flight continued safely.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1234999
Time
Date	201501
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	Embraer Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	Other Deicing
Person 1
Function	Other / Unknown
Events
Anomaly	Deviation - Procedural Published Material / Policy

A manager is informed that a captain and an FAA asi would not allow the flaps to be deiced with them in the extended position; with both citing the airplane maintenance manual as not allowing this.