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A319 captain reported returning to the gate because of smoke in the cabin; but then having to wait ten to fifteen minutes for ramp personnel to get the aircraft parked.
| Attributes | |
| ACN | 1249677 |
| Time | |
| Date | 201503 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | A319 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) Flight Crew Flight Engineer |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Smoke / Fire / Fumes / Odor |
Narrative:
Normal push and number 1 engine start. As we began our taxi we got a call from the flight attendants (flight attendant) that there was a smoke smell in the aft galley area noted by 2 fas. We took the next taxiway and called for fire equipment. We taxied back to the gate and lined up to taxi in. At this point there were several ramp people that observed our return; but no one made any effort to marshal us in. On the taxi in we had attempted to call ramp without a response. Tower called local ramp and got a busy signal. After about 5 minutes and about 2 minutes after fire dept arrived someone marshaled us into the gate. Unfortunately there was no one to drive the jetway. We called dispatch and [operations] to try to get someone to move the jetway. About 10 minutes after parking someone arrived to move the jetway. The arff people then boarded and found no sign of a fire. The total time from arriving at the j- line to the door opening was 15 minutes. This is not safe.the people at the gate should not leave the area at least until the aircraft has become airborne.
Original NASA ASRS Text
Title: A319 Captain reported returning to the gate because of smoke in the cabin; but then having to wait ten to fifteen minutes for ramp personnel to get the aircraft parked.
Narrative: Normal push and Number 1 engine start. As we began our taxi we got a call from the Flight Attendants (FA) that there was a smoke smell in the aft galley area noted by 2 FAs. We took the next taxiway and called for fire equipment. We taxied back to the gate and lined up to taxi in. At this point there were several ramp people that observed our return; but no one made any effort to marshal us in. On the taxi in we had attempted to call ramp without a response. Tower called local ramp and got a busy signal. After about 5 minutes and about 2 minutes after fire dept arrived someone marshaled us into the gate. Unfortunately there was no one to drive the jetway. We called dispatch and [operations] to try to get someone to move the jetway. About 10 minutes after parking someone arrived to move the jetway. The ARFF people then boarded and found no sign of a fire. The total time from arriving at the j- line to the door opening was 15 minutes. This is not safe.The people at the gate should not leave the area at least until the aircraft has become airborne.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.