Air carrier flight crew on the SERFR1 arrival into sfo; descended below 5;000 feet enroute to the me...

Attributes
ACN	1251890
Time
Date	201504
Local Time Of Day	0601-1200
Place
Locale Reference	NCT.TRACON
State Reference	CA
Environment
Flight Conditions	VMC
Light	Dawn
Aircraft 1
Make Model Name	Widebody Low Wing 2 Turbojet Eng
Operating Under FAR Part	Part 121
Flight Phase	Initial Approach
Route In Use	STAR SERFR1
Flight Plan	IFR
Person 1
Function	Captain Pilot Not Flying
Qualification	Flight Crew Air Transport Pilot (ATP)
Person 2
Function	First Officer Pilot Flying
Qualification	Flight Crew Air Transport Pilot (ATP)
Events
Anomaly	ATC Issue All Types Deviation - Altitude Crossing Restriction Not Met Deviation - Procedural Clearance Deviation - Procedural Published Material / Policy

Narrative:

Filed and cleared for the SERFR1 RNAV STAR. We were given numerous step-downs while being cleared to follow arrival. As we approached menlo ATC told us to expect the quite bridge 28R approach. ATC requested that we call the airport or san mateo bridge in sight. After descending below 5;000 feet for 4;000 feet; I called the airport in sight and we were cleared for the RW28R quite bridge approach. On the SERFR1 arrival the crossing restriction for menlo is 230/4;000 feet. On the quite bridge approach menlo's crossing restriction is 5;000 feet. I called norcal approach on the phone after we landed. The controller I talked to said we did nothing wrong. And he emphasized that there was an issue with the different altitude restrictions at menlo and they were trying to correct the discrepancy which was causing confusion. He said we had nothing to worry about. He was very helpful and informative.this should be brought to the attention of all that fly into sfo to be careful of this difference in altitudes at menlo transitioning from STAR to quite bridge approach.

Original NASA ASRS Text

Title: Air Carrier flight crew on the SERFR1 Arrival into SFO; descended below 5;000 feet enroute to the MENLO fix prior to being cleared for the Quiet Bridge visual approach. Crew noted that are different crossing restrictions for the MENLO fix on the SERFR1 Arrival and the Quiet Bridge Visual Approach.

Narrative: Filed and cleared for the SERFR1 RNAV STAR. We were given numerous step-downs while being cleared to follow arrival. As we approached MENLO ATC told us to expect the Quite Bridge 28R approach. ATC requested that we call the airport or San Mateo Bridge in sight. After descending below 5;000 feet for 4;000 feet; I called the airport in sight and we were cleared for the RW28R Quite Bridge approach. On the SERFR1 Arrival the crossing restriction for MENLO is 230/4;000 feet. On the Quite Bridge approach MENLO's crossing restriction is 5;000 feet. I called NORCAL approach on the phone after we landed. The controller I talked to said we did nothing wrong. And he emphasized that there was an issue with the different altitude restrictions at MENLO and they were trying to correct the discrepancy which was causing confusion. He said we had nothing to worry about. He was very helpful and informative.This should be brought to the attention of all that fly into SFO to be careful of this difference in altitudes at MENLO transitioning from STAR to Quite Bridge Approach.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Air carrier flight crew on the SERFR1 arrival into sfo; descended below 5;000 feet enroute to the menlo fix prior to being cleared for the quiet bridge visual approach. Crew noted that are different crossing restrictions for the menlo fix on the SERFR1 arrival and the quiet bridge visual approach.