Both captain's and first officer's ipads could not access destination jepp charts. Dispatch emailed ...

Attributes
ACN	1258300
Time
Date	201504
Local Time Of Day	1801-2400
Place
Locale Reference	ZZZ.ARTCC
State Reference	US
Environment
Light	Night
Aircraft 1
Make Model Name	B737-800
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Component
Aircraft Component	Tablet
Person 1
Function	Captain
Qualification	Flight Crew Air Transport Pilot (ATP)
Events
Anomaly	Aircraft Equipment Problem Less Severe

Narrative:

Enroute both captain and first officer ipads would not access the jepp charts for the destination. When the destination was selected the jepp app would crash. I consulted with dispatch and decided to activate an [airline wifi] account to receive emailed charts from dispatch. Dispatch sent me required charts for our destination via email. We proceeded to our filed destination and landed normally.I'm not sure what needs to be done to fix the ipad issue.

Original NASA ASRS Text

Title: Both Captain's and First Officer's iPads could not access destination JEPP charts. Dispatch emailed the necessary destination charts to them inflight.

Narrative: Enroute both Captain and First Officer iPads would not access the Jepp charts for the destination. When the destination was selected the Jepp APP would crash. I consulted with Dispatch and decided to activate an [airline wifi] account to receive emailed charts from dispatch. Dispatch sent me required charts for our destination via email. We proceeded to our filed destination and landed normally.I'm not sure what needs to be done to fix the iPad issue.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Both captain's and first officer's ipads could not access destination jepp charts. Dispatch emailed the necessary destination charts to them inflight.