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A pilot and ramp agent reported that their company is outsourcing station staffing which resulted in this flight departing with a 1;350 pound weight and balance error. The replacement personnel do not know how to operate the weight and balance data entry system.
| Attributes | |
| ACN | 1279813 |
| Time | |
| Date | 201507 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | A319 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Other Documentation |
| Person 1 | |
| Function | Ramp |
| Person 2 | |
| Function | Pilot Not Flying First Officer |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Deviation - Procedural Weight And Balance |
Narrative:
Flight departed with incorrect final weights. The operations agent didn't know how to correctly input the bag counts into the system and then finalize the flight. They had put 45 bags in pit 2 and finalized. This caused a bag deviation. They closed out with 128 bags but only scanned 83. I called them and invalidated their weights but the captain took off right as this happened. They had finalized with 45 bags in pit 2 but they had zero bags in pit 2. This was a 1350 pounds weight difference.
Original NASA ASRS Text
Title: A Pilot and Ramp Agent reported that their company is outsourcing station staffing which resulted in this flight departing with a 1;350 pound weight and balance error. The replacement personnel do not know how to operate the weight and balance data entry system.
Narrative: Flight departed with incorrect final weights. The OPS agent didn't know how to correctly input the bag counts into the system and then finalize the flight. They had put 45 bags in pit 2 and finalized. This caused a bag deviation. They closed out with 128 bags but only scanned 83. I called them and invalidated their weights but the Captain took off right as this happened. They had finalized with 45 bags in pit 2 but they had zero bags in pit 2. This was a 1350 LBS weight difference.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.