A flight attendant identified during boarding that young children were incorrectly issued exit row s...

Attributes
ACN	1288203
Time
Date	201508
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Parked
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown

Narrative:

Three children (elementary school age) and their mother were given seat assignments in the emergency exit row. Flight deck requested a customer service agent to reseat the family due to far violation (121.585). When I asked the customer service agent whether or not the boarding pass reader beeped (due to passengers seated in the exit row seats) as the children presented their boarding pass; he stated that it did beep; but the agents just don't have the time to address the far violation.

Original NASA ASRS Text

Title: A Flight Attendant identified during boarding that young children were incorrectly issued exit row seats. After requesting that they were reseated; Flight Attendant was informed that Customer Service was too busy to confirm seat positions during the boarding process.

Narrative: Three children (elementary school age) and their mother were given seat assignments in the emergency exit row. Flight deck requested a customer service agent to reseat the family due to FAR violation (121.585). When I asked the customer service agent whether or not the boarding pass reader beeped (due to passengers seated in the exit row seats) as the children presented their boarding pass; he stated that it did beep; but the agents just don't have the time to address the FAR violation.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A flight attendant identified during boarding that young children were incorrectly issued exit row seats. After requesting that they were reseated; flight attendant was informed that customer service was too busy to confirm seat positions during the boarding process.