B737 captain reported that; during deplaning of passengers; a ramp agent advised that the aircraft's...

Attributes
ACN	1296105
Time
Date	201509
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Captain
Qualification	Flight Crew Air Transport Pilot (ATP)
Experience	Flight Crew Last 90 Days 207 Flight Crew Total 18000 Flight Crew Type 10000
Events
Anomaly	Deviation - Procedural Published Material / Policy Deviation - Procedural Weight And Balance Ground Event / Encounter Other / Unknown

Narrative:

After the parking checklist was completed and we were in the process of deplaning; a ramp agent came up to the cabin to tell us that the nose gear had left the pavement and the nose was beginning to rise and the tail to fall. He told us to stop passengers from exiting the aircraft which we did; immediately. After a short time; we actually felt the nose gear come back down (we never felt it come off the ground). We waited until the ramp personnel gave us the green light to continue deplaning and there was no further incident. Pilot bulletin says we are supposed to get ACARS notification if the potential exists for a passenger loading problem. We did not get any notice.

Original NASA ASRS Text

Title: B737 Captain reported that; during deplaning of passengers; a Ramp Agent advised that the aircraft's nose gear was rising and the tail was falling. Passenger deplaning was stopped until aircraft stabilized.

Narrative: After the parking checklist was completed and we were in the process of deplaning; a ramp agent came up to the cabin to tell us that the nose gear had left the pavement and the nose was beginning to rise and the tail to fall. He told us to stop passengers from exiting the aircraft which we did; immediately. After a short time; we actually felt the nose gear come back down (we never felt it come off the ground). We waited until the ramp personnel gave us the green light to continue deplaning and there was no further incident. Pilot bulletin says we are supposed to get ACARS notification if the potential exists for a passenger loading problem. We did not get any notice.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

B737 captain reported that; during deplaning of passengers; a ramp agent advised that the aircraft's nose gear was rising and the tail was falling. Passenger deplaning was stopped until aircraft stabilized.