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An air carrier operations agent reported a customer service agent was uncertain about proper steps and documentation for handling a lithium battery removed from a wheel chair but requested load planning document it regardless.
| Attributes | |
| ACN | 1300134 |
| Time | |
| Date | 201510 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | No Aircraft |
| Person 1 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Deviation - Procedural Hazardous Material Violation Deviation - Procedural Published Material / Policy |
Narrative:
Customer service unsure or unaware of proper handling of lithium batteries removed from mobility device. Operations made multiple requests to load planning to enter item on dangerous goods form without proper steps and documentation being completed.
Original NASA ASRS Text
Title: An air carrier operations agent reported a customer service agent was uncertain about proper steps and documentation for handling a lithium battery removed from a wheel chair but requested load planning document it regardless.
Narrative: Customer service unsure or unaware of proper handling of lithium batteries removed from mobility device. Operations made multiple requests to load planning to enter item on dangerous goods form without proper steps and documentation being completed.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.