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Be-36 pilot reports difficulty learning to operate a new garmin 750 and contacting the company to ask questions.
| Attributes | |
| ACN | 1306787 |
| Time | |
| Date | 201510 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Bonanza 36 |
| Operating Under FAR Part | Part 91 |
| Flight Phase | Initial Climb |
| Route In Use | Direct Visual Approach |
| Flight Plan | None |
| Component | |
| Aircraft Component | GPS & Other Satellite Navigation |
| Person 1 | |
| Function | Single Pilot |
| Qualification | Flight Crew Multiengine Flight Crew Instrument |
| Experience | Flight Crew Last 90 Days 20 Flight Crew Total 2800 Flight Crew Type 700 |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Clearance Deviation - Track / Heading All Types |
Narrative:
The relatively new garmin GPS 750 was set up by the pilot and his owner pilot partner. We loaded and activated the unit direct to ZZZ. We were careful to push the button to eliminate the previous flight plan. The unit told us to fly 354 degrees. The heading on our ipad was correct around 270 degrees. We then went to a direct function and flew to ZZZ. The tower controller queried our heading initially 354 degrees. The GPS 750 is a very difficult unit to learn. My partner and I have watched all internet training; read manuals etc. While we were departing; the unit identified ZZZ1 as ZZZ. We have notified the avionics technician where the equipment was installed months ago. It is very difficult to download new data on the computer. Often when the avionics personnel [do the] download we still get incomplete data renewal. Garmin is very hard to talk to or reach. There needs to be better training availability in an airplane.
Original NASA ASRS Text
Title: BE-36 pilot reports difficulty learning to operate a new Garmin 750 and contacting the company to ask questions.
Narrative: The relatively new Garmin GPS 750 was set up by the pilot and his owner pilot partner. We loaded and activated the unit direct to ZZZ. We were careful to push the button to eliminate the previous flight plan. The unit told us to fly 354 degrees. The heading on our IPAD was correct around 270 degrees. We then went to a direct function and flew to ZZZ. The tower controller queried our heading initially 354 degrees. The GPS 750 is a very difficult unit to learn. My partner and I have watched all internet training; read manuals etc. While we were departing; the unit identified ZZZ1 as ZZZ. We have notified the avionics technician where the equipment was installed months ago. It is very difficult to download new data on the computer. Often when the avionics personnel [do the] download we still get incomplete data renewal. Garmin is very hard to talk to or reach. There needs to be better training availability in an airplane.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.