A flight crew with an injured passenger on board requested emt assistance upon arrival. However; the...

Attributes
ACN	1311343
Time
Date	201511
Local Time Of Day	0001-0600
Place
Locale Reference	ORD.Airport
State Reference	IL
Environment
Flight Conditions	VMC
Aircraft 1
Make Model Name	Large Transport
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Captain Pilot Flying
Qualification	Flight Crew Air Transport Pilot (ATP)
Experience	Flight Crew Last 90 Days 234 Flight Crew Total 10681 Flight Crew Type 5719
Person 2
Function	Pilot Not Flying First Officer
Qualification	Flight Crew Air Transport Pilot (ATP)
Experience	Flight Crew Last 90 Days 188 Flight Crew Type 1734
Events
Anomaly	Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Illness Ground Event / Encounter Other / Unknown

Narrative:

Had a passenger pass out and hit is head on the rear galley counter. Tended to by onboard emt and flight attendants; as it was uncertain if he suffered a minor seizure. Coordinated with medlink and dispatch to continue to ord and have paramedics meet aircraft; once he improved and was stable. 30 minutes prior to landing; sent a message to ensure paramedics would be there. Told that they would. Arrived at [the gate] and no paramedics and no jetway driver. No communication possible from ramp/operations. Eventually paramedics show up; but unable to access aircraft. Eventually; they pushed us back; and we taxied to [a different gate.] blocked in xa:49; and called dispatch to correct incorrect time of xa:29. In operations; still had wrong time in [computer.] spent 25 minutes on hold between dispatch and flight duty manager (fdm). Finally fdm says he sent a message for 15 minutes of taxi pay. I said that the records should say that as well; and he claimed no; it was considered just a reposition. Told him that was not correct; and told to file a report. Just terrible communication and handling. Apparently the airport had worked on [the first jetway]; and knew the jetway was out of service; and nobody noticed; before assigning it to our flight. Medlink was supposed to have paramedics waiting; and they were not.

Original NASA ASRS Text

Title: A flight crew with an injured passenger on board requested EMT assistance upon arrival. However; the aircraft was parked at a non-functional jetway with no EMTs and was towed to another gate. Inattentive ground operations puts people at risk.

Narrative: Had a passenger pass out and hit is head on the rear galley counter. Tended to by onboard EMT and flight attendants; as it was uncertain if he suffered a minor seizure. Coordinated with Medlink and dispatch to continue to ORD and have paramedics meet aircraft; once he improved and was stable. 30 minutes prior to landing; sent a message to ensure paramedics would be there. Told that they would. Arrived at [the gate] and no paramedics and no jetway driver. No communication possible from ramp/operations. Eventually paramedics show up; but unable to access aircraft. Eventually; they pushed us back; and we taxied to [a different gate.] Blocked in XA:49; and called dispatch to correct incorrect time of XA:29. In operations; still had wrong time in [computer.] Spent 25 minutes on hold between Dispatch and Flight Duty Manager (FDM). Finally FDM says he sent a message for 15 minutes of taxi pay. I said that the records should say that as well; and he claimed no; it was considered just a reposition. Told him that was not correct; and told to file a report. Just terrible communication and handling. Apparently the airport had worked on [the first jetway]; and knew the jetway was out of service; and nobody noticed; before assigning it to our flight. Medlink was supposed to have paramedics waiting; and they were not.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A flight crew with an injured passenger on board requested emt assistance upon arrival. However; the aircraft was parked at a non-functional jetway with no emts and was towed to another gate. Inattentive ground operations puts people at risk.