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During a turn around flight; ground personnel discovered a cargo door handle broken but failed to notify the crew who departed and were informed by dispatch after landing about the malfunction. The previous station personnel knew of the anomaly but failed to notify the crew.
| Attributes | |
| ACN | 1317032 |
| Time | |
| Date | 201512 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Large Transport Low Wing 2 Turbojet Eng |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Cargo Door |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Person 2 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
Station called after flight departed to relay that the handle broke on the rear cargo door. Station took no action to notify crew or maintenance prior to departure. More than likely did not say anything about the broken door handle immediately to avoid a maintenance delay for the flight. Not reporting aircraft damage is a direct threat to safety of flight.station personnel need to follow procedures or get trained on the procedure to ensure when aircraft damage occurs that maintenance be called. By not calling or notifying anyone until after the plane leaves is a safety issue.
Original NASA ASRS Text
Title: During a turn around flight; ground personnel discovered a cargo door handle broken but failed to notify the crew who departed and were informed by Dispatch after landing about the malfunction. The previous station personnel knew of the anomaly but failed to notify the crew.
Narrative: Station called after flight departed to relay that the handle broke on the rear cargo door. Station took no action to notify crew or maintenance prior to departure. More than likely did not say anything about the broken door handle immediately to avoid a maintenance delay for the flight. Not reporting aircraft damage is a direct threat to safety of flight.Station personnel need to follow procedures or get trained on the procedure to ensure when aircraft damage occurs that maintenance be called. By not calling or notifying anyone until after the plane leaves is a safety issue.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.