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A dispatcher reported the difficulty he experienced when required to maintain operational control of 20 flights while concurrent training on an unfamiliar system and completing computer based training. An understaffed dispatch during multi-airline integration was a contributing factor.
| Attributes | |
| ACN | 1325210 |
| Time | |
| Date | 201601 |
| Local Time Of Day | 1201-1800 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
Requiring all company dispatchers to complete parallel flight releases using a new; unfamiliar system as well as assigning company computer based training during scheduled work shifts that require us to do our position as dispatchers maintaining operational control and flight following up to 20 plus flights at a time is a safety concern as it distracts from flight following and operational control with an already increased load due to poor staffing. You wouldn't require pilots to fly same flight path using flight sim at same time while in control of aircraft or require them to do a hazmat cbt while in cruise?someone with no knowledge of dispatch or flight planning forced an unfamiliar and unproven system on 3 airlines. Have appropriate shift overlap if requiring training during same time to where dispatchers aren't in operational control.
Original NASA ASRS Text
Title: A Dispatcher reported the difficulty he experienced when required to maintain operational control of 20 flights while concurrent training on an unfamiliar system and completing computer based training. An understaffed Dispatch during multi-airline integration was a contributing factor.
Narrative: Requiring all company dispatchers to complete parallel flight releases using a new; unfamiliar system as well as assigning company computer based training during scheduled work shifts that require us to do our position as dispatchers maintaining operational control and flight following up to 20 plus flights at a time is a safety concern as it distracts from flight following and operational control with an already increased load due to poor staffing. You wouldn't require pilots to fly same flight path using flight sim at same time while in control of aircraft or require them to do a hazmat CBT while in cruise?Someone with no knowledge of dispatch or flight planning forced an unfamiliar and unproven system on 3 airlines. Have appropriate shift overlap if requiring training during same time to where dispatchers aren't in operational control.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.