B777 flight crew on an international flight reported 3 of the 4 onboard ipads were unusable followin...

Attributes
ACN	1325758
Time
Date	201601
Local Time Of Day	0001-0600
Place
Locale Reference	ZZZZ.ARTCC
State Reference	FO
Environment
Light	Night
Aircraft 1
Make Model Name	B777 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Component
Aircraft Component	Electronic Flt Bag (EFB)
Person 1
Function	Captain
Qualification	Flight Crew Air Transport Pilot (ATP)
Experience	Flight Crew Last 90 Days 217 Flight Crew Total 12827 Flight Crew Type 7028
Person 2
Function	First Officer
Qualification	Flight Crew Air Transport Pilot (ATP)
Experience	Flight Crew Last 90 Days 170 Flight Crew Total 6308 Flight Crew Type 2674
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy

Narrative:

Content locker update was released during crew rest about 5 hours prior to push. I loaded this with hotel wi-fi (took about 1 ½ hours to download). After this download a message came out that a new airwatch update was also being released (this happened while downloading my paperwork). A second release was loaded on flight deck with cellular data. [During] pilot briefing all ipads were placed in airplane mode. At level off I attempted to open [ipad] to discuss IOE items with captain student. To my surprise airwatch now does some type of authentication request but we don't have wi-fi so it fails. 3 out of 4 ipads cannot open. No 777FM; fom; wom…nothing! I would love to have had FAA on board asking to see my FM; fom; wom.

Original NASA ASRS Text

Title: B777 flight crew on an international flight reported 3 of the 4 onboard iPads were unusable following a software update. The working 4th unit was on a different software version.

Narrative: Content Locker update was released during crew rest about 5 hours prior to push. I loaded this with hotel Wi-Fi (took about 1 ½ hours to download). After this download a message came out that a new AirWatch update was also being released (this happened while downloading my paperwork). A second release was loaded on flight deck with Cellular data. [During] pilot briefing all iPads were placed in airplane mode. At level off I attempted to open [iPad] to discuss IOE items with Captain student. To my surprise AirWatch now does some type of Authentication Request but we don't have Wi-Fi so it fails. 3 out of 4 iPads cannot open. No 777FM; FOM; WOM…nothing! I would love to have had FAA on board asking to see my FM; FOM; WOM.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

B777 flight crew on an international flight reported 3 of the 4 onboard ipads were unusable following a software update. The working 4th unit was on a different software version.