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B737 captain reported his ipad malfunctioned in flight; leaving him without access to critical data.
| Attributes | |
| ACN | 1326630 |
| Time | |
| Date | 201601 |
| Place | |
| Locale Reference | ZZZ.ARTCC |
| State Reference | US |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Tablet |
| Person 1 | |
| Function | Pilot Not Flying Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 157 Flight Crew Total 13900 Flight Crew Type 894 |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe |
Narrative:
Both captain and first officer had gone through all of the download procedures for the new app and most current version. I had to call it twice because my ipad was not downloading correctly. The second phone consultation with it; the day before I started this trip; seemed successful. The first 3 days of this 4-day trip were normal for both of us. On the last leg of a 6-leg trip; both of our ipads simultaneously quit working. I tried to look for something in the fom; tried opening [app]; and got nothing but gray pages. I rebooted my ipad; and then tried to retrieve [data] again after the power-up - this time; I got only an error message. I told the first officer. He then tried his; and had the exact same experience. Therefore; even though we had the flight manual; we had no 737 flight manual; no flight operations manual (fom). All of the ipad functions other than [critical data] appeared to work normally. After reestablishing a wifi connection on the ground; my [ipad] started working again.
Original NASA ASRS Text
Title: B737 Captain reported his iPad malfunctioned in flight; leaving him without access to critical data.
Narrative: Both Captain and FO had gone through all of the download procedures for the new App and most current version. I had to call IT twice because my iPad was not downloading correctly. The second phone consultation with IT; the day before I started this trip; seemed successful. The first 3 days of this 4-day trip were normal for both of us. On the LAST leg of a 6-leg trip; both of our iPads simultaneously quit working. I tried to look for something in the FOM; tried opening [app]; and got nothing but gray pages. I rebooted my iPad; and then tried to retrieve [data] again after the power-up - this time; I got only an error message. I told the FO. He then tried his; and had the exact same experience. Therefore; even though we had the flight manual; we had no 737 Flight Manual; no Flight Operations Manual (FOM). All of the iPad functions other than [critical data] appeared to work normally. After reestablishing a WiFi connection on the ground; my [iPad] started working again.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.