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Crj-900 flight attendant reported difficulty safely exiting the aircraft because of the steep jet bridge extension angle.
| Attributes | |
| ACN | 1328225 |
| Time | |
| Date | 201601 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | LGA.Airport |
| State Reference | NY |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | Regional Jet 900 (CRJ900) |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | No Specific Anomaly Occurred All Types |
Narrative:
Was exiting aircraft when I noticed jet bridge extension was at such a steep incline that I had to bend down at 5'3' to keep from hitting my head on plane while exiting. The bottom of jet bridge was clearly way above plane surface. I informed gate agent on my way out gate door that the jet bridge was way too high for our aircraft and someone was going to get hurt. He advised that is policy that bottom of jet bridge should fall at top of cone [but] there was no cone to do proper lining [up] of aircraft. This has been a continued problem with lining up jet bridge at a proper location and we have had several passenger injuries from them hitting their heads entering plane as well as elderly passengers with canes or wheelchairs having extreme difficulty walking down extension safely due to the degree of angle of incline. This placement may work on larger aircraft but definitely needs to be done a different way before we have more passenger or crew injuries. My understanding is that this alignment policy had been changed for our aircraft if that is true; apparently gate agents have not been made aware or for some reason have not gotten update.gate agents are putting the extension part of jet bridge at such an angle it is making boarding and deplaning a hazard for passengers and crew members.
Original NASA ASRS Text
Title: CRJ-900 Flight Attendant reported difficulty safely exiting the aircraft because of the steep jet bridge extension angle.
Narrative: Was exiting aircraft when I noticed jet bridge extension was at such a steep incline that I had to bend down at 5'3' to keep from hitting my head on plane while exiting. The bottom of jet bridge was clearly way above plane surface. I informed gate agent on my way out gate door that the jet bridge was way too high for our aircraft and someone was going to get hurt. He advised that is policy that bottom of jet bridge should fall at top of cone [but] there was no cone to do proper lining [up] of aircraft. This has been a continued problem with lining up jet bridge at a proper location and we have had several passenger injuries from them hitting their heads entering plane as well as elderly passengers with canes or wheelchairs having extreme difficulty walking down extension safely due to the degree of angle of incline. This placement may work on larger aircraft but definitely needs to be done a different way before we have more passenger or crew injuries. My understanding is that this alignment policy had been changed for our aircraft if that is true; apparently gate agents have not been made aware or for some reason have not gotten update.Gate agents are putting the extension part of jet bridge at such an angle it is making boarding and deplaning a hazard for passengers and crew members.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.