ZJX controller reported of not descending an aircraft as per the prior coordination. Controller repo...

Attributes
ACN	1328939
Time
Date	201601
Local Time Of Day	1801-2400
Place
Locale Reference	ZJX.ARTCC
State Reference	FL
Environment
Light	Dusk
Aircraft 1
Make Model Name	B757-200
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Aircraft 2
Make Model Name	Widebody Low Wing 2 Turbojet Eng
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Person 1
Function	Enroute
Qualification	Air Traffic Control Fully Certified
Experience	Air Traffic Control Time Certified In Pos 1 (yrs) 19
Events
Anomaly	ATC Issue All Types Airspace Violation All Types Deviation - Altitude Excursion From Assigned Altitude Deviation - Procedural Clearance Deviation - Procedural Published Material / Policy

Narrative:

Aircraft X on route at FL390 headed towards non radar fix jains; I coordinated with ZNY because sector for non-radar coordination was complete I was supposed to have aircraft X cross jains intersection at FL370 at xx:00 as coordinated with ZNY. The aircraft crossed jains at FL390; I did not descend aircraft. Because I was distracted by aircraft Y flight the pilot of aircraft Y refused to follow my instruction causing me additional work load and increase stress. We special military airspace and aircraft Y was flying into military airspace so I had to point out aircraft Y to sealord controller. After continuous and unprofessional conduct of the aircraft Y pilot. I missed descending the aircraft X to FL370 at jains intersection. The controller at ZNY called and ask what altitude the aircraft X was at. I advised FL390 and that he did not get crossing descent and gave them control of aircraft for descent to FL370.I will work hard not to let this happen again. The tools were in place the red altitude box was there I just missed because I was distracted with aircraft Y actions.

Original NASA ASRS Text

Title: ZJX Controller reported of not descending an aircraft as per the prior coordination. Controller reported being distracted by another aircraft that was not following instructions.

Narrative: Aircraft X on route at FL390 headed towards non radar fix JAINS; I coordinated with ZNY because sector for non-radar coordination was complete I was supposed to have Aircraft X cross JAINS intersection at FL370 at XX:00 as coordinated with ZNY. The aircraft crossed JAINS at FL390; I did not descend aircraft. Because I was distracted by Aircraft Y flight the pilot of Aircraft Y refused to follow my instruction causing me additional work load and increase stress. We special military airspace and Aircraft Y was flying into military airspace so I had to point out Aircraft Y to Sealord controller. After continuous and unprofessional conduct of the Aircraft Y pilot. I missed descending the Aircraft X to FL370 at JAINS intersection. The controller at ZNY called and ask what altitude the Aircraft X was at. I advised FL390 and that he did not get crossing descent and gave them control of aircraft for descent to FL370.I will work hard not to let this happen again. The tools were in place the red altitude box was there I just missed because I was distracted with Aircraft Y actions.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

ZJX controller reported of not descending an aircraft as per the prior coordination. Controller reported being distracted by another aircraft that was not following instructions.