Narrative:

While starting the right engine; the gpu went offline aborting the start. I followed the qrc for abnormal start and secured the engine. I had the ground crew remove the gpu and started the left engine on battery power. After limitation wait time; I started the right engine using generator assist. The right engine started; but the starter would not disengage. I again followed the abnormal start qrc; but while the engine shut down; the starter would not disengage. I used the right engine fire switch to secure the engine.the encore+ qrc does not have; nor points to the more expanded abnormal start procedure that exists in the QRH. That procedure would have most likely resolved the stuck starter without having to use the engine fire switch. I did not think of this procedure as I was concerned about major damage or even an engine fire with passengers on-board. I suggest that the full engine start malfunction procedure be incorporated in the qrc; or at the very least; the qrc point to the appropriate section in the QRH should the qrc actions not resolve the abnormal start.

Google
 

Original NASA ASRS Text

Title: CE-560EP Captain reported the right engine starter failed to disengage and the procedure to resolve the issue was not in the QRC.

Narrative: While starting the right engine; the GPU went offline aborting the start. I followed the QRC for abnormal start and secured the engine. I had the ground crew remove the GPU and started the left engine on battery power. After limitation wait time; I started the right engine using generator assist. The right engine started; but the starter would not disengage. I again followed the abnormal start QRC; but while the engine shut down; the starter would not disengage. I used the right engine fire switch to secure the engine.The Encore+ QRC does not have; nor points to the more expanded abnormal start procedure that exists in the QRH. That procedure would have most likely resolved the stuck starter without having to use the engine fire switch. I did not think of this procedure as I was concerned about major damage or even an engine fire with passengers on-board. I suggest that the full engine start malfunction procedure be incorporated in the QRC; or at the very least; the QRC point to the appropriate section in the QRH should the QRC actions not resolve the abnormal start.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.