 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Air carrier flight attendant reported that since the merger with another air carrier several pilots have mentioned the training on the aircraft differences are insufficient; and they were unclear on how to operate the PA system.
| Attributes | |
| ACN | 1336565 |
| Time | |
| Date | 201602 |
| Aircraft 1 | |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
The pilots informed purser they did not know how to operate the PA system so could not make an announcement about delay. They also did not know how to make interphone calls to fas. I could not hear them on the phone. This has been an ongoing problem not just with this flight crew; but all [pilots flying aircraft new to them from the merger]. We were told they were trained on this aircraft by watching a computer based training several months ago and have only just started flying the equipment. The training by the company is inadequate and must be addressed. If the PA cannot be used how are fas supposed to hear 'brace; brace' during an emergency? This serious safety issue must be addressed.
Original NASA ASRS Text
Title: Air carrier Flight Attendant reported that since the merger with another air carrier several pilots have mentioned the training on the aircraft differences are insufficient; and they were unclear on how to operate the PA system.
Narrative: The pilots informed purser they did not know how to operate the PA system so could not make an announcement about delay. They also did not know how to make interphone calls to FAs. I could not hear them on the phone. This has been an ongoing problem not just with this flight crew; but ALL [pilots flying aircraft new to them from the merger]. We were told they were trained on this aircraft by watching a Computer Based Training several months ago and have only just started flying the equipment. The training by the company is inadequate and must be addressed. If the PA cannot be used how are FAs supposed to hear 'BRACE; BRACE' during an emergency? This serious safety issue must be addressed.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.