Narrative:

On landing the #2 thrust reverser did not deploy. I contacted dispatch and maintenance. Contract maintenance was called out. They did some troubleshooting and determined that it needed to be deferred. Approximately 30 minutes after scheduled departure they said they were done. I had observed that they had not touched the engine nacelle nor safety wired the reverser lever. I called maintenance control to verify that this needed to be done and he confirmed that. I directed the contract mechanics to call maintenance control again. They then figured out there was more procedures to comply with. From that point; approximately 30 minutes later; it took them another two hours to comply. After they said they were done I initiated a three way call with dispatch and maintenance control. We determined that the logbook was correct; but that the appropriate MEL stickers were not in place. I corrected that with direction from maintenance control. We subsequently discovered another unrelated maintenance issue which required another MEL. As we prepared to pushback we realized that due to a problem with [the load computer] the agent needed to do a manual loadsheet. After the jetway was pulled back we found that our weight and balance computer would not accept the numbers from the loadsheet. By the time we found the discrepancy; [the load computer] was operating and the agent printed a new loadsheet. The numbers were all in compliance and we departed with no further issues. I believe that we complied with all directives but we had so many issues I can't be sure we didn't miss anything.

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Original NASA ASRS Text

Title: B737 flight crew experienced a thrust reverser failure which was written up and MEL by Contract Maintenance. The Captain noted that the procedure was not completed properly and Maintenance was called back to complete the job. The Gate Agent attempted a manual weight and balance after being locked out of the automated computer system; but an error was made resulting in further delays.

Narrative: On landing the #2 thrust reverser did not deploy. I contacted Dispatch and Maintenance. Contract Maintenance was called out. They did some troubleshooting and determined that it needed to be deferred. Approximately 30 minutes after scheduled departure they said they were done. I had observed that they had not touched the engine nacelle nor safety wired the reverser lever. I called Maintenance Control to verify that this needed to be done and he confirmed that. I directed the Contract Mechanics to call Maintenance Control again. They then figured out there was more procedures to comply with. From that point; approximately 30 minutes later; it took them another two hours to comply. After they said they were done I initiated a three way call with Dispatch and Maintenance Control. We determined that the logbook was correct; but that the appropriate MEL stickers were not in place. I corrected that with direction from Maintenance Control. We subsequently discovered another unrelated Maintenance issue which required another MEL. As we prepared to pushback we realized that due to a problem with [the load computer] the Agent needed to do a manual loadsheet. After the jetway was pulled back we found that our weight and balance computer would not accept the numbers from the loadsheet. By the time we found the discrepancy; [the load computer] was operating and the Agent printed a new loadsheet. The numbers were all in compliance and we departed with no further issues. I believe that we complied with all directives but we had so many issues I can't be sure we didn't miss anything.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.