Narrative:

#1 and #3 flight attendant and agent working our inbound flight.I was the #3 on a trip that was ending at lga for the night. We arrived at the gate and had no indication from the flight deck that it was safe to get out of our seats; a few things were happening in the flight deck as we had no APU and they had to leave an engine running until we received ground power. During this time the seatbelt sign was left on and the cabin lights in the night mode as they are turned on when we receive our signal from the flight deck. The agent knocked and #1 gave her the do not open signal; arms in an X over the window; as the doors were still armed (still had not yet received an indication from flight deck) with the strap still attached over the window. Again the agent knocks and again she is given the do not open signal but then proceeds to try and open the door so I (#3) reach over the #1 and push the handle back down into the closed position so that the agent doesn't blow the slide. While still holding the handle down from the inside of the aircraft; we finally get an indication from the flight deck that it's okay to disarm. The #1 disarms her door while I'm still holding the handle down because the agent is still trying to open the door. Finally she gets her door disarmed and I get mine disarmed all the while the agent is now not opening the door claiming that she can't open it from the outside now. She asks for our assistance and I tell her through the door that the procedure is that we no longer open the door from the inside but again she claims that she can't do it. So I; as someone not on probation; crack the door for the agent - breaking procedure only to be belittled and yelled at by the agent. She begins to yell at us loud enough that a deadheading pilot sitting in the third row of first class hears every word that is said by the agent. She told us that because we had no lights on that she couldn't see any indication from us; yet the orange strap is clearly visible from the outside of the aircraft with the jumpseat reading lights on; that it wasn't safe to open. My response to her was that 'if there are no lights on then that does not mean try to open the door as we were dealing with things on the inside that she wasn't aware of.' it was a potentially dangerous situation not only for myself and the #1 flight attendant but for the agent as well. We did have a light on it entry door but it was not the full overhead light as we had not been given our indicators from the flight deck.

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Original NASA ASRS Text

Title: Flight Attendant reported that during arrival in LGA they had to hold the aircraft door handle down to prevent the gate agent from opening the door before it was disarmed.

Narrative: #1 and #3 Flight Attendant and Agent working our Inbound Flight.I was the #3 on a trip that was ending at LGA for the night. We arrived at the gate and had no indication from the flight deck that it was safe to get out of our seats; a few things were happening in the flight deck as we had no APU and they had to leave an engine running until we received ground power. During this time the seatbelt sign was left on and the cabin lights in the night mode as they are turned on when we receive our signal from the flight deck. The agent knocked and #1 gave her the Do Not Open signal; arms in an X over the window; as the doors were still armed (still had not yet received an indication from flight deck) with the strap still attached over the window. Again the agent knocks and again she is given the Do Not Open signal but then proceeds to try and open the door so I (#3) reach over the #1 and push the handle back down into the closed position so that the agent doesn't blow the slide. While still holding the handle down from the inside of the aircraft; we finally get an indication from the flight deck that it's okay to disarm. The #1 disarms her door while I'm still holding the handle down because the agent is still trying to open the door. Finally she gets her door disarmed and I get mine disarmed all the while the agent is now not opening the door claiming that she can't open it from the outside now. She asks for our assistance and I tell her through the door that the procedure is that we no longer open the door from the inside but again she claims that she can't do it. So I; as someone not on probation; crack the door for the agent - breaking procedure only to be belittled and yelled at by the agent. She begins to yell at us loud enough that a deadheading pilot sitting in the third row of first class hears every word that is said by the agent. She told us that because we had no lights on that she couldn't see any indication from us; yet the orange strap is clearly visible from the outside of the aircraft with the jumpseat reading lights on; that it wasn't safe to open. My response to her was that 'if there are no lights on then that does not mean try to open the door as we were dealing with things on the inside that she wasn't aware of.' It was a potentially dangerous situation not only for myself and the #1 flight attendant but for the agent as well. We did have a light on it entry door but it was not the full overhead light as we had not been given our indicators from the flight deck.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.