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A330 dispatcher reported that he could not send an MEL item to one of his flights that had already pushed back; due to the ACARS printer being turned off. The amendment was passed via other means.
| Attributes | |
| ACN | 1403018 |
| Time | |
| Date | 201611 |
| Local Time Of Day | 0001-0600 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | A330 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked Taxi |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | ACARS Printer |
| Person 1 | |
| Function | Dispatcher |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy |
Narrative:
ACARS printer was turned off. Aircraft unable to receive messages; in this case an amendment to his release for the addition of an MEL. Flight departed the gate on time; with out the amendment. Hoping to get the amendment while taxiing (which he did).turning off the ability to communicate with the flight violates cfrs and is extremely unsafe.someone turned off the ACARS printer. Nothing in the dispatch manual instructs how to turn a printer on or off; or why this would ever occur. No RF files cover procedure to turn ACARS printer on. Turn off ability to turn off ACARS printers!
Original NASA ASRS Text
Title: A330 Dispatcher reported that he could not send an MEL item to one of his flights that had already pushed back; due to the ACARS printer being turned off. The amendment was passed via other means.
Narrative: ACARS printer was turned off. Aircraft unable to receive messages; in this case an amendment to his release for the addition of an MEL. Flight departed the gate on time; with out the amendment. Hoping to get the amendment while taxiing (which he did).Turning off the ability to communicate with the flight violates CFRs and is extremely unsafe.Someone turned off the ACARS printer. Nothing in the dispatch manual instructs how to turn a printer on or off; or why this would ever occur. No RF files cover procedure to turn ACARS printer on. Turn off ability to turn off ACARS printers!
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.