Narrative:

Male passenger boarded aircraft first with a woman and a baby and immediately came to the back of aircraft with big bag and backpack. Cleaning crew had just gotten off for second time due to bringing us missing items for the aft lavs and I was going through overhead bin at 38DEF and also had oh (overhead) bin at 38ABC and 39ABC opened. The male passenger tried to move past me and I asked him to please wait and that he could store his belongings in the oh bin around rows 36 or 37 as there was no room because those bins in 38 and 39 were full with emergency equipment; and supplies and crew luggage. He then tried to pass by me; again and I asked him to please wait. At this time; my flying partner was dealing with the caterers; door 2L was opened; there was no toilet paper in the lavs and I needed to lock the oh bin at 38ABC. The male passenger then asked me 'who do you work for?' I found this question strange but I answered him. He then told me I should not be working for them; he did not like my face and said '[expletive] you' to me. I was flabbergasted; I did not know if I heard him correctly and then said 'excuse me; what did you say?' and he said 'I don't like your attitude; you're mean so [expletive] you'! I told the passenger' do not use that language with me or onboard this plane ever again'. Then he took out his cell phone; said I was making his wife hold his baby too long and he proceeded to take out his cell phone took my picture or either started videotaping me with his cell phone. I told him to put the cell phone off of camera mode because I did not authorize him to take my picture. He told me he could do whatever he wanted. My flying partner then intervened and told him to stop with the camera as it was illegal to do that and he would call the captain. The male passenger became more flippant and sat down. He kept looking in the oh bins at 38 and 39 as if we were not telling him the truth about oh bin storage. Why he tried to go that far back is unbeknownst to me because he was the first person on the plane and there was room for his big bag and overstuffed back pack. He then tried to engage other passengers in his rant and rave about me and towards me and then I got a call from the purser. I relayed to the purser what had happened and that I felt threatened by the passenger's behavior and foul colorful language. Plus the fact that he swore like that; with his baby present and specifically said he didn't like my face! He taunted me and asked me for my name so I told him [title and first initial]. He then said; 'no; give me your real name!' at that point; I was called up to the fc (first class) cabin to meet with the customer service agent. He asked me what happened and I told him what seat the passengers were in and he already knew who I was referencing because he had issues with [this passengers] aggressiveness out in the gate area. I then realized as I walked back to the back of the cabin that he was the same passenger who almost hit me in the face with his big black oversized bag and big backpack out in the gate area because he came into the flight attendant seating area and was bumping into my luggage with his oversized bag as I sat in the chair at the gate. The male customer service agent told me he had spoken with our captain who advised the csr (customer service representative) to remove the male passenger from the aircraft. I never spoke with the female passenger but I noticed her telling [the disruptive passenger] to be quiet. I felt the security and safety of me; my crew and the passengers on board was at risk with [the disruptive passenger] onboard due to his excessive foul language and extremely combative behavior.

Google
 

Original NASA ASRS Text

Title: A Flight Attendant reported an abusive; foul mouthed male passenger was removed from the flight during boarding. The CSR stated he was disruptive even before boarding.

Narrative: Male passenger boarded aircraft first with a woman and a baby and immediately came to the back of aircraft with big bag and backpack. Cleaning crew had just gotten off for second time due to bringing us missing items for the aft lavs and I was going through overhead bin at 38DEF and also had OH (Overhead) bin at 38ABC and 39ABC opened. The male passenger tried to move past me and I asked him to please wait and that he could store his belongings in the OH bin around rows 36 or 37 as there was no room because those bins in 38 and 39 were full with emergency equipment; and supplies and crew luggage. He then tried to pass by me; again and I asked him to please wait. At this time; my flying partner was dealing with the caterers; door 2L was opened; there was no toilet paper in the lavs and I needed to lock the OH bin at 38ABC. The male passenger then asked me 'Who do you work for?' I found this question strange but I answered him. He then told me I should not be working for them; he did not like my face and said '[expletive] you' to me. I was flabbergasted; I did not know if I heard him correctly and then said 'Excuse me; what did you say?' and he said 'I don't like your attitude; you're mean so [expletive] you'! I told the passenger' do not use that language with me or onboard this plane ever again'. Then he took out his cell phone; said I was making his wife hold his baby too long and he proceeded to take out his cell phone took my picture or either started videotaping me with his cell phone. I told him to put the cell phone off of camera mode because I did not authorize him to take my picture. He told me he could do whatever he wanted. My flying partner then intervened and told him to stop with the camera as it was illegal to do that and he would call the Captain. The male passenger became more flippant and sat down. He kept looking in the OH bins at 38 and 39 as if we were not telling him the truth about OH bin storage. Why he tried to go that far back is unbeknownst to me because he was the first person on the plane and there was room for his big bag and overstuffed back pack. He then tried to engage other passengers in his rant and rave about me and towards me and then I got a call from the Purser. I relayed to the Purser what had happened and that I felt threatened by the passenger's behavior and foul colorful language. Plus the fact that he swore like that; with his baby present and specifically said he didn't like my face! He taunted me and asked me for my name so I told him [title and first initial]. He then said; 'No; give me your real name!' At that point; I was called up to the FC (First Class) cabin to meet with the customer service agent. He asked me what happened and I told him what seat the passengers were in and he already knew who I was referencing because he had issues with [this passengers] aggressiveness out in the gate area. I then realized as I walked back to the back of the cabin that he was the same passenger who almost hit me in the face with his big black oversized bag and big backpack out in the gate area because he came into the flight attendant seating area and was bumping into my luggage with his oversized bag as I sat in the chair at the gate. The male Customer Service agent told me he had spoken with our Captain who advised the CSR (Customer Service Representative) to remove the male passenger from the aircraft. I never spoke with the female passenger but I noticed her telling [the disruptive passenger] to be quiet. I felt the security and safety of me; my crew and the passengers on board was at risk with [the disruptive passenger] onboard due to his excessive foul language and extremely combative behavior.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.