B737-700 flight attendant reported a customer service agent attempted to open the main cabin door af...

Narrative:

Doors were armed; the flight crew just completed safety demo; waiting to push back. Ground/csa supervisor tried to open the forward entry door with no warning. The 'a' flight attendant was telling her to stop and the sup continued to try to open the door from the outside. The 'a' disarmed the door and the 'C' contacted the flight deck to let the pilots know what was going on. The supervisor said she wanted to let more passengers come on board and that was her reason for trying to opening the door. The 'a' asked her if she was a new employee and she said no; and that she was not trained on operating the aircraft doors and did not understand that she was putting herself; crew members; or passengers at risk. This is a huge safety concern. The slide could have inflated.all ground personnel need to be trained on communicating effectively with the flight deck and training should be required for operating the aircraft door.

Original NASA ASRS Text

Title: B737-700 Flight Attendant reported a Customer Service Agent attempted to open the main cabin door after the slide had been armed for departure. The Flight Attendant was able to disarm the slide before the door was opened.

Narrative: Doors were armed; the flight crew just completed safety demo; waiting to push back. Ground/CSA supervisor tried to open the forward entry door with NO warning. The 'A' FA was telling her to STOP and the sup continued to try to open the door from the outside. The 'A' disarmed the door and the 'C' contacted the flight deck to let the pilots know what was going on. The supervisor said she wanted to let more passengers come on board and that was her reason for trying to opening the door. The 'A' asked her if she was a new employee and she said no; and that she was NOT trained on operating the aircraft doors and did not understand that she was putting herself; crew members; or passengers at risk. This is a huge safety concern. The slide could have inflated.All ground personnel need to be trained on communicating effectively with the flight deck and training should be required for operating the aircraft door.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1415889
Time
Date	201701
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Light	Daylight
Aircraft 1
Make Model Name	B737-700
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown

B737-700 flight attendant reported a customer service agent attempted to open the main cabin door after the slide had been armed for departure. The flight attendant was able to disarm the slide before the door was opened.