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A flight attendant reported confusion during tail tip procedures when passengers are not allowed to get up from their seats until the seat belt sign is turned off and the aircraft is stabilized.
| Attributes | |
| ACN | 1418891 |
| Time | |
| Date | 201701 |
| Place | |
| Locale Reference | ZZZZ.Airport |
| State Reference | FO |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
Before arriving in ZZZZ the captain informed me that we are going to have tail tip prevention upon arrival. I told the captain that what I read in [a company publication] that part of the procedure is that the jet bridge will not be positioned on the plane until we are ready to deplane. I told the captain that it is a bit confusing as to when I should disarmed door because normally I disarmed doors when the seat belt sign is off. And in all the tail tip procedures I have been involved the jet bridge have been positioned right away. I even told him that I have written several reports about this issue. He advised me to disarm as soon we stop at the gate. I did as I was told. As soon as we parked at the gate I went ahead and disarmed my door. The seat belt sign was on and announcement from the captain to remain seated were made. The jet bridge came onto the plane right away. Agent knocked but I could not see because the window was fogged and the doors were opened right away even though the seat beat signed was still on. Passengers started to get up and some tried to deplane. I have to make more announcements to please remain seated. At this time I still haven't made the announcement to the rest of fas to disarm doors and crosscheck and stand by for all call. I showed the agent the [company publication] that the jet bridge will not be positioned until we are ready to deplane.
Original NASA ASRS Text
Title: A Flight Attendant reported confusion during tail tip procedures when passengers are not allowed to get up from their seats until the seat belt sign is turned off and the aircraft is stabilized.
Narrative: Before arriving in ZZZZ the captain informed me that we are going to have tail tip prevention upon arrival. I told the captain that what I read in [a company publication] that part of the procedure is that the jet bridge will not be positioned on the plane until we are ready to deplane. I told the captain that it is a bit confusing as to when I should disarmed door because normally I disarmed doors when the seat belt sign is off. And in all the tail tip procedures I have been involved the jet bridge have been positioned right away. I even told him that I have written several reports about this issue. He advised me to disarm as soon we stop at the gate. I did as I was told. As soon as we parked at the gate I went ahead and disarmed my door. The seat belt sign was on and announcement from the Captain to remain seated were made. The jet bridge came onto the plane right away. Agent knocked but I could not see because the window was fogged and the doors were opened right away even though the seat beat signed was still on. Passengers started to get up and some tried to deplane. I have to make more announcements to please remain seated. At this time I still haven't made the announcement to the rest of FAs to disarm doors and crosscheck and stand by for all call. I showed the agent the [company publication] that the jet bridge will not be positioned until we are ready to deplane.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.