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B777 flight and cabin crew reported a passenger had a panic attack while awaiting takeoff clearance. The captain elected to take off as three flight attendants and the passenger were standing in the galley during the takeoff.
| Attributes | |
| ACN | 1419225 |
| Time | |
| Date | 201701 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZZ.Airport |
| State Reference | FO |
| Aircraft 1 | |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Takeoff |
| Person 1 | |
| Function | Pilot Not Flying First Officer |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Person 2 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Aircraft was in position on the runway for takeoff. Flight attendant called and said that she had a problem with a passenger and that she would get back to us. Flight attendant then called a second time shortly thereafter saying the she had a passenger who was afraid to fly and wanted to get off the aircraft and that we needed to go back to the gate. The flight attendant B was on the phone relaying info to the captain (ca); I was monitoring tower as we were awaiting takeoff clearance and was not in on this phone conversation. I asked the ca if he wanted me to get clearance to clear the runway; he said no; stay on the runway and see how long it takes to get our takeoff clearance. Our takeoff clearance came quickly from the tower and the ca said that we were going; and pushed the throttles up for takeoff. We found out later inflight that the passenger in question and 2 (or 3) flight attendants were standing in the cabin during takeoff. This event occurred because sufficient time was not taken to address the flight attendants concerns about this passenger. Adherence to CRM procedures and taking time to address problems on the ground would have prevented this issue.
Original NASA ASRS Text
Title: B777 flight and cabin crew reported a passenger had a panic attack while awaiting takeoff clearance. The Captain elected to take off as three flight attendants and the passenger were standing in the galley during the takeoff.
Narrative: Aircraft was in position on the runway for takeoff. Flight Attendant called and said that she had a problem with a passenger and that she would get back to us. Flight Attendant then called a second time shortly thereafter saying the she had a passenger who was afraid to fly and wanted to get off the aircraft and that we needed to go back to the gate. The Flight Attendant B was on the phone relaying info to the Captain (CA); I was monitoring tower as we were awaiting takeoff clearance and was not in on this phone conversation. I asked the CA if he wanted me to get clearance to clear the runway; he said no; stay on the runway and see how long it takes to get our takeoff clearance. Our takeoff clearance came quickly from the tower and the CA said that we were going; and pushed the throttles up for takeoff. We found out later inflight that the passenger in question and 2 (or 3) Flight Attendants were standing in the cabin during takeoff. This event occurred because sufficient time was not taken to address the Flight Attendants concerns about this passenger. Adherence to CRM procedures and taking time to address problems on the ground would have prevented this issue.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.