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A gate agent reported being asked to operate the jet bridge to the aircraft during severe lightning.
| Attributes | |
| ACN | 1430137 |
| Time | |
| Date | 201703 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Flight Phase | Parked |
| Person 1 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Ground Event / Encounter Other / Unknown Inflight Event / Encounter Weather / Turbulence |
Narrative:
The season for lightning is not [for a few months from now.] customer service representatives are asked to operate jet bridge to aircraft during severe lightning. The aircraft is parked by a truck. The aircraft has not been chocked. The ramp is closed; no ramp personnel outside.three agents were injured; when a jet bridge was struck by lightning [years ago]. It is unsafe to operate a jet bridge during severe lightning; for the agents; and the customers. The rational is that the jet bridge is grounded. I do not believe that is true; since three agents were hurt during a lightning strike years ago. With the severe lightning and wind; and the aircraft not chocked; the aircraft could move and damage both the jet bridge and the aircraft. It is much safer for the aircraft to be completely parked; chocked and the weather no longer a threat; before opening the door to the passengers. This would protect the customer and the agent operating the jet bridge during severe threat of lightning.
Original NASA ASRS Text
Title: A Gate Agent reported being asked to operate the jet bridge to the aircraft during severe lightning.
Narrative: The season for lightning is not [for a few months from now.] Customer service representatives are asked to operate jet bridge to aircraft during severe lightning. The aircraft is parked by a truck. The aircraft has NOT been chocked. The ramp is closed; no ramp personnel outside.Three agents were injured; when a jet bridge was struck by lightning [years ago]. It is unsafe to operate a jet bridge during severe lightning; for the agents; and the customers. The rational is that the jet bridge is grounded. I do not believe that is true; since three agents were hurt during a lightning strike years ago. With the severe lightning and wind; and the aircraft not chocked; the aircraft could move and damage both the jet bridge and the aircraft. It is much safer for the aircraft to be completely parked; chocked and the weather no longer a threat; before opening the door to the passengers. This would protect the customer and the agent operating the jet bridge during severe threat of lightning.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.