 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
A319 flight crew reported an irate passenger began banging on the flight deck door while the aircraft was waiting for a gate.
| Attributes | |
| ACN | 1430732 |
| Time | |
| Date | 201703 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | A319 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | First Officer |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Total 2052 Flight Crew Type 267 |
| Person 2 | |
| Function | Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Total 12543 Flight Crew Type 5033 |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Security Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
After landing about 10 minutes early we had to wait for a gate on the ramp just short of gate. The parking brake was set with one engine running. After about 15 minutes of waiting for our gate to open up we (the pilots and 1 flight deck jump seater) hear a loud repeated banging on the flight deck door. The captain quickly called the forward flight attendant and the jump seater got out of his seat and looked through the peep hole on the door. The flight attended explained that an irate passenger from the back of the aircraft had come forward and was standing at the door pounding on it because he was going to miss his connection. She said she told the passenger that he cannot do that. The jump seater confirmed that a man was standing at the door. The captain quickly made a PA to demand all passengers immediately take their seats and that it was not ok to bang on the flight deck door. The captain had me call operations and explain we had an irate passenger banging on the door and need a gate as soon as possible and requested law enforcement and a customer service manager meet the airplane. We were changed to [a different] gate; taxied around the terminal and parked. Law enforcement met the plane and dealt with the passenger on deplaning.
Original NASA ASRS Text
Title: A319 flight crew reported an irate passenger began banging on the flight deck door while the aircraft was waiting for a gate.
Narrative: After landing about 10 minutes early we had to wait for a gate on the ramp just short of gate. The parking brake was set with one engine running. After about 15 minutes of waiting for our gate to open up we (the pilots and 1 flight deck jump seater) hear a loud repeated banging on the flight deck door. The Captain quickly called the forward flight attendant and the jump seater got out of his seat and looked through the peep hole on the door. The flight attended explained that an irate passenger from the back of the aircraft had come forward and was standing at the door pounding on it because he was going to miss his connection. She said she told the passenger that he cannot do that. The jump seater confirmed that a man was standing at the door. The Captain quickly made a PA to demand all passengers immediately take their seats and that it was not ok to bang on the flight deck door. The Captain had me call operations and explain we had an irate passenger banging on the door and need a gate as soon as possible and requested law enforcement and a customer service manager meet the airplane. We were changed to [a different] gate; taxied around the terminal and parked. Law enforcement met the plane and dealt with the passenger on deplaning.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.