An emb-190 flight attendant prevented a caterer from opening the 2R galley door after boarding was c...

Narrative:

As of the time the aircraft door closed we had not been catered. I restocked the carts with the supplies we had. The boarding door was closed and all doors had been armed using proper procedures for monitor and challenge. We were waiting to be deiced. I left my door to retrieve my demo equipment (in the last overhead bin aircraft left.) I heard a knock at the door and saw the caterer looking through the window. I crossed my wrists to motion that the door was not safe to open. The door handle began to rise and I grabbed the handle pushing it to the closed position; hoping to signal him to discontinue opening the door. He continued to open the door and I was screaming and banging on the door. (The afa told me she could hear me in the front of the aircraft!) he discontinued opening the door and the inside handle was at a half-way position. I called the flight deck to advise them of the situation and I was told not to touch the door. They would call maintenance. The catering truck pulled away from the aircraft.after several minutes; I went to the flight deck to communicate with the captain the details of this incident. I was at the doorway to the flight deck when the dreaded 'hissing' of the slide could be heard throughout the airplane. I returned to my door to find the catering truck parked at the 2L door and the ripped remains of the slide caught on the ramp of the truck.

Original NASA ASRS Text

Title: An EMB-190 Flight Attendant prevented a caterer from opening the 2R galley door after boarding was complete and slides armed. The caterer departed but proceeded to open 2L activating the slide after the Flight Attendant went forward to call Maintenance.

Narrative: As of the time the aircraft door closed we had not been catered. I restocked the carts with the supplies we had. The boarding door was closed and all doors had been armed using proper procedures for monitor and challenge. We were waiting to be deiced. I left my door to retrieve my demo equipment (In the last overhead bin aircraft Left.) I heard a knock at the door and saw the caterer looking through the window. I crossed my wrists to motion that the door WAS NOT safe to open. The door handle began to rise and I grabbed the handle pushing it to the closed position; hoping to signal him to discontinue opening the door. He continued to open the door and I was screaming and banging on the door. (The AFA told me she could hear me in the front of the aircraft!) He discontinued opening the door and the inside handle was at a half-way position. I called the flight deck to advise them of the situation and I was told not to touch the door. They would call maintenance. The catering truck pulled away from the aircraft.After several minutes; I went to the flight deck to communicate with the Captain the details of this incident. I was at the doorway to the flight deck when the dreaded 'hissing' of the slide could be heard throughout the airplane. I returned to my door to find the catering truck parked at the 2L door and the ripped remains of the slide caught on the ramp of the truck.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1432642
Time
Date	201703
Local Time Of Day	1801-2400
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Flight Conditions	IMC
Light	Night
Aircraft 1
Make Model Name	EMB ERJ 190/195 ER/LR
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Component
Aircraft Component	Escape Slide
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Experience	Flight Attendant Airline Total 32 Flight Attendant Number Of Acft Qualified On 11 Flight Attendant Total 32 Flight Attendant Type .06
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown

An emb-190 flight attendant prevented a caterer from opening the 2R galley door after boarding was complete and slides armed. The caterer departed but proceeded to open 2L activating the slide after the flight attendant went forward to call maintenance.