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A320 captain reported that the passenger manifest was incorrect by over 30 people.
| Attributes | |
| ACN | 1453483 |
| Time | |
| Date | 201705 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | A320 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural Weight And Balance |
Narrative:
When boarding was complete the gate agent came forward to deliver the paperwork. The ramp agent was right behind her with the pink sheet. We compared the manifest to the pink sheet and entered the numbers for the solution. We overheard the flight attendant talking with the gate agent about missing 30 people. I asked the agent to come forward and explained to her that it's still 10 minutes before departure time. Please go back up the jetway and make sure there's not a bunch of passengers up there trying to get on the flight. We're not going to leave people behind while the door is still open. As this conversation concluded another flight attendant came forward to share his perception. He stated; quite emphatically; 'there's no way that count is right... There are way more than 90 people on this aircraft.' he said he was going to do a head count. I thought that sounded like a good idea. As it turns out there were 127 passengers on board; not 90. I walked up the jetway to talk to the agent and calmly explained to her; 'there is obviously a meaningful discrepancy in the passenger count that will need to be reconciled before departure.' that process took about an hour.the passenger count cannot be trusted at this airport. All flights should require a head count to compare to the passenger manifest.
Original NASA ASRS Text
Title: A320 Captain reported that the passenger manifest was incorrect by over 30 people.
Narrative: When boarding was complete the gate agent came forward to deliver the paperwork. The ramp agent was right behind her with the pink sheet. We compared the manifest to the pink sheet and entered the numbers for the solution. We overheard the FA talking with the gate agent about missing 30 people. I asked the agent to come forward and explained to her that it's still 10 minutes before departure time. Please go back up the jetway and make sure there's not a bunch of passengers up there trying to get on the flight. We're not going to leave people behind while the door is still open. As this conversation concluded another FA came forward to share his perception. He stated; quite emphatically; 'there's NO WAY that count is right... there are WAY more than 90 people on this aircraft.' He said he was going to do a head count. I thought that sounded like a good idea. As it turns out there were 127 passengers on board; not 90. I walked up the jetway to talk to the agent and calmly explained to her; 'there is obviously a meaningful discrepancy in the passenger count that will need to be reconciled before departure.' That process took about an hour.The passenger count cannot be trusted at this airport. All flights should require a head count to compare to the passenger manifest.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.