A B787 forward cargo compartment liner was damaged which restricted it from any cargo. Maintenance n...

Attributes
ACN	1454455
Time
Date	201706
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Make Model Name	B787 Dreamliner Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Component
Aircraft Component	Cargo Compartment Sidewall Panel
Person 1
Function	Dispatcher
Qualification	Dispatch Dispatcher
Person 2
Function	Load Planner
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural MEL Deviation - Procedural Published Material / Policy Deviation - Procedural Weight And Balance

Narrative:

Load planning called approximately 2 hours prior to departure to inform that the forward cargo compartment was inop and we would restrict 9800 lbs cargo since the plane couldn't be kept in balance. I placed them on hold and told maintenance control that we were taking a 9800 lb payload restriction with the AC out of the departure station. He asked why and I said the forward cargo compartment was inop and he said it was an easy fix. All they had to do was pop in a panel. I asked if I had to worry about it and he said no. I then told load planning that maintenance control was fixing it and it was an easy fix by popping in a panel. Load planning then called after the flight was airborne and less than 2 hours from arrival in the next station to inform me that 2 cans were loaded in the forward cargo compartment and what happened about the fix. I questioned him and mentioned how we discussed the 9800 lb weight restriction at the departure station. He only then said that it would be fixed next and that was the intention. I reiterated that the problem was in the departure station and that's what we discussed.

Original NASA ASRS Text

Title: A B787 forward cargo compartment liner was damaged which restricted it from any cargo. Maintenance notified Dispatch that repairs were made; so cargo was loaded and the flight departed. In flight; Dispatch was notified no repair was made.

Narrative: Load Planning called approximately 2 hours prior to departure to inform that the forward cargo compartment was inop and we would restrict 9800 lbs cargo since the plane couldn't be kept in balance. I placed them on hold and told Maintenance Control that we were taking a 9800 lb payload restriction with the AC out of the departure station. He asked why and I said the forward cargo compartment was inop and he said it was an easy fix. All they had to do was pop in a panel. I asked if I had to worry about it and he said no. I then told Load Planning that Maintenance Control was fixing it and it was an easy fix by popping in a panel. Load planning then called after the flight was airborne and less than 2 hours from arrival in the next station to inform me that 2 cans were loaded in the forward cargo compartment and what happened about the fix. I questioned him and mentioned how we discussed the 9800 lb weight restriction at the departure station. He only then said that it would be fixed next and that was the intention. I reiterated that the problem was in the departure station and that's what we discussed.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A B787 forward cargo compartment liner was damaged which restricted it from any cargo. Maintenance notified dispatch that repairs were made; so cargo was loaded and the flight departed. In flight; dispatch was notified no repair was made.