Narrative:

Our aircraft had no APU so we needed to start the number 2 engine prior to pushback with the gpu connected. An orange vest ramper kept asking to pull the gpu and I told him no. I asked for the ramp supervisor and told him we need to start 2 since we have no APU. He cleared the area and cleared us to start 2. At this point; gate to our right started sending passengers out to board their aircraft. Because of the close proximity; I aborted the start and signaled to him about the passengers and he sent another person to hold them at the door while we started. I proceeded to attempt to start number 2 again and noticed the nh (high pressure compressor speed) climbing very slow. It's when I noticed the ramper had disconnected the gpu without my signaling. The battery start was clearly going to lead to a hot start so I aborted again and signaled to the supervisor to reconnect ground power. They reconnected ground power and we started number 2 without further incident. We wasted almost 15 minutes after door closure trying to get this situation organized so we could start the engine.no organization of gate area to provide a safe at gate engine start. Aborted starts multiple times for safety reasons. Better supervision and understanding of procedures is needed.

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Original NASA ASRS Text

Title: Dash 8 Captain reported terminating engine start twice due to miscommunication or lack of training of ground personnel causing a 15 minute delay.

Narrative: Our aircraft had no APU so we needed to start the number 2 engine prior to pushback with the GPU connected. An orange vest ramper kept asking to pull the GPU and I told him no. I asked for the ramp supervisor and told him we need to start 2 since we have no APU. He cleared the area and cleared us to start 2. At this point; gate to our right started sending passengers out to board their aircraft. Because of the close proximity; I aborted the start and signaled to him about the passengers and he sent another person to hold them at the door while we started. I proceeded to attempt to start number 2 again and noticed the Nh (high pressure compressor speed) climbing very slow. It's when I noticed the ramper had disconnected the GPU without my signaling. The battery start was clearly going to lead to a hot start so I aborted again and signaled to the supervisor to reconnect ground power. They reconnected ground power and we started number 2 without further incident. We wasted almost 15 minutes after door closure trying to get this situation organized so we could start the engine.No organization of gate area to provide a safe at gate engine start. Aborted starts multiple times for safety reasons. Better supervision and understanding of procedures is needed.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.