B777 maintenance technician reported that while attempting to repair a cabin interphone problem; a c...

Narrative:

Following the crew chief's instruction; I went to the aircraft. I was informed by a cabin crew member that the cabin interphones were not operating correctly. I called the office to request technical assistance. A technician arrived to assist me approximately 5 minutes later. After discussing the issue with the captain; it was determined that the fault was with the chime at L1 door. As a result the customer service manager falsely accused me of making the aircraft late on purpose. This is a troubling trend the managers have recently adapted towards aircraft departures.this has an unsettling after effect whether intended or unintended by management to lower actual write ups in the logbook to thus lower maintenance delays subsequently impeding with the safety of the travelling public whom have put their safety and the safety of their loved ones in our hands. Furthermore; through intimidation; as well as impediment with legal and compliant documentation required for aircraft departure; myself as well as every mechanic here at this airline's number one responsibility is to the safety of all onboard. The unsettling truth for maintenance at company is non-maintenance management attempting to dictate how maintenance is performed. Allow us to have the time to properly maintain aircraft.

Original NASA ASRS Text

Title: B777 Maintenance Technician reported that while attempting to repair a cabin interphone problem; a Customer Service Manager accused him of intentionally delaying the flight.

Narrative: Following the Crew Chief's instruction; I went to the aircraft. I was informed by a cabin crew member that the cabin interphones were not operating correctly. I called the office to request technical assistance. A Technician arrived to assist me approximately 5 minutes later. After discussing the issue with the Captain; it was determined that the fault was with the chime at L1 Door. As a result the Customer Service Manager falsely accused me of making the aircraft late on purpose. This is a troubling trend the Managers have recently adapted towards aircraft departures.This has an unsettling after effect whether intended or unintended by management to lower actual write ups in the logbook to thus lower maintenance delays subsequently impeding with the safety of the travelling public whom have put their safety and the safety of their loved ones in our hands. Furthermore; through intimidation; as well as impediment with legal and compliant documentation required for aircraft departure; myself as well as every mechanic here at this airline's number one responsibility is to the safety of all onboard. The unsettling truth for Maintenance at Company is non-maintenance management attempting to dictate how maintenance is performed. Allow us to have the time to properly maintain aircraft.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1463933
Time
Date	201707
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Light	Daylight
Aircraft 1
Make Model Name	B777-200
Operating Under FAR Part	Part 121
Flight Phase	Parked
Component
Aircraft Component	Interphone System
Person 1
Function	Technician
Qualification	Maintenance Powerplant Maintenance Airframe
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy

B777 maintenance technician reported that while attempting to repair a cabin interphone problem; a customer service manager accused him of intentionally delaying the flight.