37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 1465939 |
Time | |
Date | 201707 |
Local Time Of Day | 1201-1800 |
Place | |
Locale Reference | ZZZ.Airport |
State Reference | US |
Environment | |
Light | Daylight |
Aircraft 1 | |
Make Model Name | B737 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | Climb |
Flight Plan | IFR |
Component | |
Aircraft Component | Galley Furnishing |
Person 1 | |
Function | Flight Attendant (On Duty) |
Experience | Flight Attendant Airline Total 2 Flight Attendant Total 2 Flight Attendant Type 60 |
Events | |
Anomaly | Aircraft Equipment Problem Less Severe Flight Deck / Cabin / Aircraft Event Smoke / Fire / Fumes / Odor Inflight Event / Encounter Weather / Turbulence |
Narrative:
Taking off from ZZZ; captain informed us to stay in our seats until he calls. After we crossed 10;000 feet and the chime went off; we remained in our seats as instructed. The number one pointed me to the oven and there was smoke coming out. I took my seat belt off and got up to turn the oven off and didn't open it and got back to my jump seat and strapped in. There was a lot of turbulence. Then we heard a noise like when the wheels dropped for landing; the plane was still climbing and then it started turning. No 1 and I realized that this was not normal. [We] immediately called the cockpit and they told us that they will get back to us in a second; we realized something was up. Captain called and instructed [us] with info: 10 mins; fire trucks were going to meet the flight and there was a issue with the flaps. [We] spoke to the number 2 and asked him if he had listened to the instructions that we need to run the emergency checklist. I was concerned about that but also the smoke coming out of the oven. [We] went through the tablet check list. [Number 1] made all the necessary pas from the check list and kept giving me instructions. It was extremely turbulent. [Another flight attendant] got up from her jump seat and went to exit rows to move some of the deadhead fas to the exit row. I couldn't leave the 1L-1R and forward galley area because we were close to the ground and turbulence was very strong. Plus the smoke from the oven continued but was dissipating it was mild but I did not want to leave it unattended. We returned to our jump seats and conducted our 30 second reviews; together which included our handicapped passengers and our unaccompanied minor onboard. We touched down; the plane took a long time to stop and we were expecting an impact any minute. I said get ready 'this is real; it's happening'. Finally the plane came to a stop and the captain made a PA. This is the pilot remain seated; followed by a PA about the fire department checking the tires because the aircraft had a heavy landing. Then we started to move to the gate and we deplaned by jet bridge.
Original NASA ASRS Text
Title: A Boeing 737 Flight Attendant reported smoke coming out of an oven in the galley.
Narrative: Taking off from ZZZ; Captain informed us to stay in our seats until he calls. After we crossed 10;000 feet and the chime went off; we remained in our seats as instructed. The Number one pointed me to the oven and there was smoke coming out. I took my seat belt off and got up to turn the oven off and didn't open it and got back to my jump seat and strapped in. There was a lot of turbulence. Then we heard a noise like when the wheels dropped for landing; the plane was still climbing and then it started turning. No 1 and I realized that this was not normal. [We] immediately called the cockpit and they told us that they will get back to us in a second; we realized something was up. Captain called and instructed [us] with info: 10 mins; Fire trucks were going to meet the flight and there was a issue with the flaps. [We] spoke to the number 2 and asked him if he had listened to the instructions that we need to run the Emergency checklist. I was concerned about that but also the smoke coming out of the oven. [We] went through the tablet Check list. [Number 1] made all the necessary PAs from the check List and kept giving me instructions. It was extremely turbulent. [Another flight attendant] got up from her jump seat and went to Exit rows to move some of the Deadhead FAs to the exit row. I couldn't leave the 1L-1R and forward galley area because we were close to the ground and turbulence was very strong. Plus the smoke from the oven continued but was dissipating it was mild but I did not want to leave it unattended. We returned to our jump seats and conducted our 30 second reviews; together which included our handicapped passengers and our Unaccompanied Minor onboard. We touched down; the plane took a long time to stop and we were expecting an impact any minute. I said get ready 'this is real; it's happening'. Finally the plane came to a stop and the Captain made a PA. This is the Pilot remain seated; followed by a PA about the Fire department checking the tires because the aircraft had a heavy landing. Then we started to move to the gate and we deplaned by jet bridge.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.