Narrative:

The airport had just gone below CAT 1 so we had briefed a CAT 2 approach. We were filed for the RNAV STAR. ATC gave us a heading to intercept the localizer approximately 25 miles out from the runway. That had shortened the arrival which has a large delaying 'south' turn. We had double dinged the cabin at 10;600 ft. ATC was controlling our speed and had us slower than we would normally be that far out on a better weather day. The approach and auto land went as expected. I had selected autobrakes to level 4 considering the weather. We parked and finished our debriefing of the flight; we then opened the cockpit door. The lead flight attendant came in and said 'captain; there is a passenger that wants to talk to you about the landing' and she started to leave. Desiring more information; I said 'wait; what does he want to know about the landing?' she again repeated that the man wants to talk to the captain about the landing and she left. I grabbed my flight bag and belongings and proceeded towards the exiting door (2L) to say good-bye to the passengers. That exit door has a walk through galley; but the curtain was closed. A man had walked through that closed area and opened the curtain from the inside. When the curtain opened I first noticed broken glass on the floor. Then I observed the man who appeared to be upset. He asked me if I was the captain and I answered yes I am. He said are you the one who landed the airplane? Because of his body language and his tone; I ask him to calm down and he replied to me 'you need to calm down'. I said I am the one who landed; (did not tell him it was an auto land). He claimed he got hit in the head with a galley cart that came down the aisle on landing.

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Original NASA ASRS Text

Title: B777 Flight Crew reported that an unexpected autoland due to a change in weather; resulted in a shorter approach and insufficient time for Flight Attendants to secure carts; one of which struck a passenger.

Narrative: The airport had just gone below CAT 1 so we had briefed a CAT 2 approach. We were filed for the RNAV STAR. ATC gave us a heading to intercept the localizer approximately 25 miles out from the runway. That had shortened the arrival which has a large delaying 'S' turn. We had double dinged the cabin at 10;600 ft. ATC was controlling our speed and had us slower than we would normally be that far out on a better weather day. The approach and auto land went as expected. I had selected autobrakes to level 4 considering the weather. We parked and finished our debriefing of the flight; we then opened the cockpit door. The Lead FA came in and said 'Captain; there is a passenger that wants to talk to you about the landing' and she started to leave. Desiring more information; I said 'wait; what does he want to know about the landing?' She again repeated that the man wants to talk to the Captain about the landing and she left. I grabbed my flight bag and belongings and proceeded towards the exiting door (2L) to say good-bye to the passengers. That exit door has a walk through galley; but the curtain was closed. A man had walked through that closed area and opened the curtain from the inside. When the curtain opened I first noticed broken glass on the floor. Then I observed the man who appeared to be upset. He asked me if I was the Captain and I answered yes I am. He said are you the one who landed the airplane? Because of his body language and his tone; I ask him to calm down and he replied to me 'you need to calm down'. I said I am the one who landed; (did not tell him it was an auto land). He claimed he got hit in the head with a galley cart that came down the aisle on landing.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.