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A jet bridge operator reported that a wheelchair stored in the jet bridge is a hazard to passengers during boarding.
| Attributes | |
| ACN | 1505167 |
| Time | |
| Date | 201712 |
| Local Time Of Day | 1801-2400 |
| Environment | |
| Light | Dusk |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
I was working a flight when an agent ([company] airline vendor for wheelchair service) was taking a wheelchair down the jet bridge to store for the next inbound flight. The wheelchair would be in the way while we boarded the flight and would be in danger of jet bridge and wheelchair damage when the jet bridge was retracted for departure. Aircraft damage could also happen if there is an unaccompanied wheelchair rolling into the aircraft with no agents around. I have contacted [company] supervisors and the [company] safety supervisor and [vendor] supervisor as well as individual [vendor] agents for the last two months but this is still happening. I am worried that a passenger will be injured in the limited space left in the small jet bridge. I am also concerned that there may be jet bridge damage from a wheelchair becoming jammed while the jet bridge is being retracted. I think the best thing is to not store wheelchairs anywhere inside the jet bridge. Wheelchairs should only be on a jet bridge when it is accompanied by a wheelchair agent.
Original NASA ASRS Text
Title: A Jet Bridge Operator reported that a wheelchair stored in the jet bridge is a hazard to passengers during boarding.
Narrative: I was working a flight when an agent ([Company] airline vendor for wheelchair service) was taking a wheelchair down the jet bridge to store for the next inbound flight. The wheelchair would be in the way while we boarded the flight and would be in danger of jet bridge and wheelchair damage when the jet bridge was retracted for departure. Aircraft damage could also happen if there is an unaccompanied wheelchair rolling into the aircraft with no agents around. I have contacted [Company] supervisors and the [Company] Safety supervisor and [Vendor] supervisor as well as individual [Vendor] agents for the last two months but this is still happening. I am worried that a passenger will be injured in the limited space left in the small jet bridge. I am also concerned that there may be jet bridge damage from a wheelchair becoming jammed while the jet bridge is being retracted. I think the best thing is to not store wheelchairs anywhere inside the jet bridge. Wheelchairs should only be on a jet bridge when it is accompanied by a wheelchair agent.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.