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Two air carrier flight attendants reported an encounter with severe turbulence marked by a lack of communication from the flight deck.
| Attributes | |
| ACN | 1505619 |
| Time | |
| Date | 201712 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Person 2 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Illness Inflight Event / Encounter Weather / Turbulence |
Narrative:
After pre-landing service we were securing our galleys when we encountered turbulence. What appeared to start quickly as moderate escalated into severe. Coffee pots were spilling; trays falling out of carts; passengers screaming. The five of us working began yelling for passengers who were waiting for restrooms to hold on! Fasten seat belts! Those passengers couldn't possibly get to their seats because walking was impossible. I tried personally to get from the corner of the galley counter to my cross-aisle jump seat but was unable to do so. I held on to the counter top but the next drop took me almost to the ceiling. The worst turbulence event that I've experienced in years. There was no announcement from the cockpit whatsoever. Seatbelt announcements were made in both english and portuguese.a medical event followed. [One] passenger seated experienced a full on panic attack. Symptoms progressed to be similar to a petite mal seizure. He was attended to by the doctor while we checked on passengers as turbulence would allow. There was absolutely no contact from our pilots regarding the event or after. No flight attendant check in announcement; no follow up with the crew whatsoever to see how we or the injured passenger was doing. When asked about it; the event was completely minimized and disregarded. They mentioned that we had to descend through a storm and that 'it happens sometimes'.
Original NASA ASRS Text
Title: Two air carrier Flight Attendants reported an encounter with severe turbulence marked by a lack of communication from the flight deck.
Narrative: After pre-landing service we were securing our galleys when we encountered turbulence. What appeared to start quickly as moderate escalated into SEVERE. Coffee pots were spilling; trays falling out of carts; passengers screaming. The five of us working began yelling for passengers who were waiting for restrooms to HOLD ON! Fasten seat belts! Those passengers couldn't possibly get to their seats because walking was impossible. I tried personally to get from the corner of the galley counter to my cross-aisle jump seat but was unable to do so. I held on to the counter top but the next drop took me almost to the ceiling. The worst turbulence event that I've experienced in years. There was no announcement from the cockpit whatsoever. Seatbelt announcements were made in both English and Portuguese.A medical event followed. [One] passenger seated experienced a full on panic attack. Symptoms progressed to be similar to a petite mal seizure. He was attended to by the doctor while we checked on passengers as turbulence would allow. There was absolutely no contact from our pilots regarding the event or after. No Flight Attendant Check in announcement; No follow up with the crew whatsoever to see how we OR the injured passenger was doing. When asked about it; the event was completely minimized and disregarded. They mentioned that we had to descend through a storm and that 'it happens sometimes'.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.