Narrative:

I am writing to express a concern over the recent pilot bulletin to address the smoke fire or fumes checklist that was recently modified in the fleet; which contains numerous errors. First of all; it is hard to comprehend that the fleet could send something out that is fraught with errors and that they weren't caught prior to publication. Does anyone do any quality control there? Secondly; the remedy is insufficient and the timing to fix it long term is equally inept and untimely. The bulletin says in a month; is when crews can expect an updated QRH. Coupled with the unstable platforms of the electronic flight bag (efb); and pilot mobile this is a hazard to flight safety. Lastly; the QRH replenishment program is deficient as in my aircraft we had two new ones and one old one. The flying first officer (first officer) side had an old one while the captain's side had a new QRH out of bag and another new one buried below enroute charts inside. During cruise on my last two segments; my first officer and I were discussing the new procedure to use due to the checklist proofreading error. We both pulled out our QRH's to discuss and we had some problems doing it.1.the pilot mobile app locked up and did not show any bulletins as having been downloaded although they had been. So access to the 'new mandatory checklist' was not accessible: it did show it in the title page but you couldn't read it. Not such a great fix if you have smoke in the cockpit.2.the content locker of the efb didn't have the bulletins available either for some reason in two of the three efbs.3.there were three QRH's in use on the flight deck from the inbound flight; one from late last year and [two] from this year. The third QRH from this year was buried in the captain's bag below the jeppesen.the net result of all of this is we had no access to the correct new checklist for smoke in two of the three efbs. Recent workarounds advising crews to download and reinstall content locker were ineffective to prevent this and old flight manuals were the only ones accessible in it.

Google
 

Original NASA ASRS Text

Title: Air Carrier Boeing aircraft Captain reported that a pilot bulletin to address the Smoke or Fumes Checklist contains numerous errors and the checklist was unavailable in the Electronic Flight Bags.

Narrative: I am writing to express a concern over the recent pilot bulletin to address the Smoke Fire or Fumes Checklist that was recently modified in the fleet; which contains numerous errors. First of all; it is hard to comprehend that the fleet could send something out that is fraught with errors and that they weren't caught prior to publication. Does anyone do any quality control there? Secondly; the remedy is insufficient and the timing to fix it long term is equally inept and untimely. The bulletin says in a month; is when crews can expect an updated QRH. Coupled with the unstable platforms of the Electronic Flight Bag (EFB); and pilot mobile this is a hazard to flight safety. Lastly; the QRH replenishment program is deficient as in my aircraft we had two new ones and one old one. The flying First Officer (FO) side had an old one while the captain's side had a new QRH out of bag and another new one buried below enroute charts inside. During cruise on my last two segments; my FO and I were discussing the new procedure to use due to the checklist proofreading error. We both pulled out our QRH's to discuss and we had some problems doing it.1.The pilot mobile app locked up and did not show any bulletins as having been downloaded although they had been. So access to the 'new Mandatory checklist' was not accessible: It did show it in the title page but you couldn't read it. Not such a great fix if you have smoke in the cockpit.2.The Content locker of the EFB didn't have the bulletins available either for some reason in two of the three EFBs.3.There were three QRH's in use on the flight deck from the inbound flight; one from late last year and [two] from this year. The third QRH from this year was buried in the Captain's bag below the Jeppesen.The net result of all of this is we had no access to the correct New checklist for smoke in two of the three EFBs. Recent workarounds advising crews to download and reinstall content locker were ineffective to prevent this and old Flight Manuals were the only ones accessible in it.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.